Do Razer care? | Razer Insider

Do Razer care?

  • 18 September 2021
  • 1 reply
  • 6 views
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I've had random sensitivity changes that can only be solved by unplugging the mouse and then plugging back in.
There are so many bugs that Synapse 3 have had since 'launch' (I still consider it a beta program), like having a random audio program from the Steam Game Manager for instance.
Are Razer ever going to fix these things, or are the content to stick their fingers in their ears and pretend everything is fine.
If that's the case (and they've not shown that it isn't), then I'll be getting a different mouse and forever forsaking Razer and their arrogance/ignorance, as well as making sure to point people away from Razer products.

Do Razer Actually Care?

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1 Reply

Razer.Speedcr0ss
Userlevel 7
hitMagentaDyeIOLITE411
I've had random sensitivity changes that can only be solved by unplugging the mouse and then plugging back in.
There are so many bugs that Synapse 3 have had since 'launch' (I still consider it a beta program), like having a random audio program from the Steam Game Manager for instance.
Are Razer ever going to fix these things, or are the content to stick their fingers in their ears and pretend everything is fine.
If that's the case (and they've not shown that it isn't), then I'll be getting a different mouse and forever forsaking Razer and their arrogance/ignorance, as well as making sure to point people away from Razer products.


Have you contacted our Support Team already? If you haven't, allow me to help you submit a case and raise your concern/feedback. Please send me your device's serial number, including the Razer Synapse 3.0 and MSinfo logs. Save the files via Google Drive or any online drive, then paste the link in your PM. I'll be locking this thread now to divert our conversation privately.
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