Do you guys get this in your blades as well?

Hi guys,

The output of the microphone on my blade gets this high pitch whining noise when I record something. Thus, I wanted whether others have the same issue or not. The way to reproduce this noise is shown in the following videos:





When you playback the audio you might need to increase volume to max.

 

yes its the breathing of razer logo that causes it.

 

Hi iDATUS, sure I know that. We had the same discussion some time ago if you remember. My point here and what I am trying to find out is whether this is something generic (generic hardware failure) or I am the only one having this affect. Because if you ask me this shouldn't be happening and after two months being in contact with the support and "sending in" twice my unit for repair, the noise is still there.

 

I thought I recognised your name, see I used our chat to help, well it would have been if you were not the same person.
I thought you were ok with it, sent in twice for repair, your brave.
Cant remember did I try it myself?

 

You have told me that you have tried it and you didn't have this noise (I am not sure though whether you have maximized the volume when you were trying it, because sometimes in low volume it might not be audible). Yes, I have sent it twice. They even have replaced my screen the first time, that makes me think that it might be a generic hardware failure.

 

interesting, there is a Realtek audio console that's installed. the default is omnidirectional. the picture shows you it records from the back sound. try changing that

 

I tried all the options in the Microphone Effects, still there. In some less intense, is others more. Can you test again whether you have it or not (as I said try to increase the volume to max when you playback the recorded audio).

Also if others are watching this thread, I would appreciate if they can provide some feedback regarding their blades.

 

I have just done that and hear nothing. My ears may not be as good as yours as I am older, or I think I am.
When I have uploaded the recording you can listen to it yourself.

 

https://www.dropbox.com/s/xsy39n69mzv6gsk/Recording (4).m4a?dl=0
Have a listen to that an let me know what you hear. sorry for any bumps.

 

Thanks a lot iDATUS, nope in your recording there isn't such a noise in the background. This is how it should be. I do not know what else to do.

I got back my unit yesterday from the second time that I've sent it for repair, after I found out that the problems was still there I have contacted them straight away and I am waiting for the support to come back to me (they told me in 24h). I have sent them a clear description how to reproduce the problem both written and with videos and both times they are sending me back the unit with the same issue. This is ridiculous, really poor support. I wonder what their repairing engineers are doing, they are not seeing the reports, they do not test the machine before they ship it back? Go figure, I was aware of the razer support issues but seriously this is in another level.

 

I think its more that the engineer gets told what to replace and they just do that. its the way of repairs.
Pain in the bum for you but its not bad Razer support, in fact I would say they have done a lot for your issue.
Just have to hang in on there. chin up and keep us informed and let me know if I can help further.

 

Thanks iDATUS, appreciated.

For the engineers sure you asked to replace something but then you need to check whether this solved the issue or not, there should be some responsible for that. You do not replace something and then you guess that everything is fine, and lets say the first time it might be overlooked, I agree that it might happen, what about the second time? The worse thing is that this is my working machine which I couldn't use for a full month overall due to shipments/repair time, etc. and now I am back to 0. Anyways, lets see.

 

Update:
So tomorrow I got back my unit after sending it for repair for the THIRD time. They informed me that they replaced the screen for the second time and I've noticed that they have also updated the bios firmware to v1.05. Thus, I was eager to test whether the issues has been fixed.

So I recorded the following video, do you believe that it is fixed (hint maximize your volume)?



I do not know but except in the Uni-directional mode in the Realtek Audio Console I can still hear it (when I am using linux though it is always noticeable since apparently it is not applying any sound effects).

To be honest I am feeling a bit of tired with all this back and forth. It is more than two months that I am fighting to solve this issue, where the majority of this time I was not able to use my machine (also in two months from now actually the warranty will expire, funny enough someone would say ohh you still have plenty of time to waste until the warranty expires ).

I've sent them the video back to the support, and again waiting to see what they will tell me this time. Sometimes I wish I haven't accidentally found this problem, most likely now I would be a happy user. I can also disable the "Breathing" mode and pretend that everything is fine and stop being obsessed with this thing but seriously come on for gods sake, I've paid 3k for this laptop.

 

oh, that is annoying. i hope you get it.

 

I believe that I might be making a record here, regarding how many times you can RMA with razer support

 

Sorry to hear this. I noticed the fans are pretty loud on idle, maybe it took coil whine sound on recording process. Is that on performance mode? I don’t think my Blade 15 produce such noise on gpu demanding task like recording, unless there’re something work on background (cpu tasks).

 

@Joikansai nope it is not in performance mode, it is on automatic. It is not always that loud, most likely there should have beeen some tasks running on the background at that moment.

By the way you are located in Germany if I am not mistaken, right?
Actually my RMA department is the one in Hamburg (I am located in Munich for the moment). Razer collaborates with a computer IT store over there, I've read the bad comments on google for this store but I would never expect this. Anyways, I am curious to see what is next.

 

@Dekades yup tried it no problem. I would not say that it is feedback, because in that case it would be showing all the time. I might be wrong though.

In my case when I toggle the logo to the options "Static/off" this whining noise doesn't show up on the internal mic anymore, thus this confirms that it has to do something with the internal hardware. But considering and according to what the support team has reported to me that the technicians changed twice the screen I do not know what else to think, my guess would be the board.

Then the question goes why they did not check/replace the board, I mean I've sent the unit THREE times!!!!

 

I see, hope they can address it ASAP and you can have more time with the Blade LoL Since you’re here in EU and it’s rtx model which’s at least from early last year you have 2 years guarantee base on our law, so at least you can a bit “relax” about your guarantee imo. Keep in touch with support in Hamburg I was using phone support and had good experience with them. Apparently now repair place is changed though I too hope it’ll be better. I live near Frankfurt btw.

I was thinking different, I thought at first display change due mic that integrated on webcam, but most laptop webcam speaker and mic located on the board and you don’t have to change all board since they’re a model somewhere near speakers, I might be wrong though about this. You can ask support why was the display replaced, per phone.