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Do you guys get this in your blades as well?

Discussion in 'Systems' started by ThT86, Mar 17, 2020.

  1. ThT86

    ThT86 New Member

    Hi guys,

    The output of the microphone on my blade gets this high pitch whining noise when I record something. Thus, I wanted whether others have the same issue or not. The way to reproduce this noise is shown in the following videos:





    When you playback the audio you might need to increase volume to max.
     
    Last edited: Mar 17, 2020
  2. iDATUS

    iDATUS Active Member

    yes its the breathing of razer logo that causes it.
     
    Hermanator likes this.
  3. ThT86

    ThT86 New Member

    Hi iDATUS, sure I know that. We had the same discussion some time ago if you remember. My point here and what I am trying to find out is whether this is something generic (generic hardware failure) or I am the only one having this affect. Because if you ask me this shouldn't be happening and after two months being in contact with the support and "sending in" twice my unit for repair, the noise is still there.
     
    Last edited: Mar 17, 2020
  4. iDATUS

    iDATUS Active Member

    I thought I recognised your name, see I used our chat to help, well it would have been if you were not the same person.
    I thought you were ok with it, sent in twice for repair, your brave.
    Cant remember did I try it myself?
     
  5. ThT86

    ThT86 New Member

    You have told me that you have tried it and you didn't have this noise (I am not sure though whether you have maximized the volume when you were trying it, because sometimes in low volume it might not be audible). Yes, I have sent it twice. They even have replaced my screen the first time, that makes me think that it might be a generic hardware failure.
     
  6. iDATUS

    iDATUS Active Member

    interesting, there is a Realtek audio console that's installed. the default is omnidirectional. the picture shows you it records from the back sound. try changing that
     
    Last edited: Mar 17, 2020
  7. ThT86

    ThT86 New Member

    I tried all the options in the Microphone Effects, still there. In some less intense, is others more. Can you test again whether you have it or not (as I said try to increase the volume to max when you playback the recorded audio).

    Also if others are watching this thread, I would appreciate if they can provide some feedback regarding their blades.
     
    Hermanator likes this.
  8. iDATUS

    iDATUS Active Member

    I have just done that and hear nothing. My ears may not be as good as yours as I am older, or I think I am.
    When I have uploaded the recording you can listen to it yourself.
     
  9. iDATUS

    iDATUS Active Member

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  10. ThT86

    ThT86 New Member

    Thanks a lot iDATUS, nope in your recording there isn't such a noise in the background. This is how it should be. I do not know what else to do.

    I got back my unit yesterday from the second time that I've sent it for repair, after I found out that the problems was still there I have contacted them straight away and I am waiting for the support to come back to me (they told me in 24h). I have sent them a clear description how to reproduce the problem both written and with videos and both times they are sending me back the unit with the same issue. This is ridiculous, really poor support. I wonder what their repairing engineers are doing, they are not seeing the reports, they do not test the machine before they ship it back? Go figure, I was aware of the razer support issues but seriously this is in another level.
     
    Hermanator likes this.
  11. iDATUS

    iDATUS Active Member

    I think its more that the engineer gets told what to replace and they just do that. its the way of repairs.
    Pain in the bum for you but its not bad Razer support, in fact I would say they have done a lot for your issue.
    Just have to hang in on there. chin up and keep us informed and let me know if I can help further.
     
    Hermanator likes this.
  12. ThT86

    ThT86 New Member

    Thanks iDATUS, appreciated.

    For the engineers sure you asked to replace something but then you need to check whether this solved the issue or not, there should be some responsible for that. You do not replace something and then you guess that everything is fine, and lets say the first time it might be overlooked, I agree that it might happen, what about the second time? The worse thing is that this is my working machine which I couldn't use for a full month overall due to shipments/repair time, etc. and now I am back to 0. Anyways, lets see.
     
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