Does anyone from Razer ever read email responses to support emails?

I have submitted two support requests to Razer since I bought this computer and neither one has been resolved.

This is because I get the initial response from Razer by email, asking me for details about the problem and about my computer. The problem is, I send back the information that has been requested, but then I never get another response.

Instead, a few days later, I get an email from Razer support saying that Razer has not heard from me, and my case will be closed. I respond to this email and again, nobody responds. Instead, my case gets closed unresolved.

I honestly am at my wit's end, and I am seriously starting to regret this purchase, not because of the computer itself, but because the support seems to be so badly lacking..

Would someone from Razer please review my latest Support request and give me an actual response instead of threatening to close the ticket without ever responding to me?

*Removed from public view