Double click Issues | Razer Insider
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Double click Issues

  • 4 July 2021
  • 1 reply
  • 34 views
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  • HI,
    I've had this mouse since 17 Feb 2019. Just a little over two years. Unfortunately, I only had the limited warranty. My mouse has been getting progressively worse. I am unable to drag windows, when I try, it acts as if I am double-clicking. sometimes it will not register a left click at all. I have tried going into razer synapse and resetting the mouse, I have recalibrated it by holding the various mouse buttons together and I have gone into mouse control settings within windows. When i change the primary button to right-click, it works perfectly, when I switch back it is horrible. It has become close to unusable. Not sure what I should do at this point.

    I have all the other Razer accessories (keyboard, mouse pad and the Taurus) but the mouse is the only one that does not work properly, I always thought it was going to be a driver's future release that would solve the issue. I would not wait that long to wait for a software fix and I was not expecting it to be a real break issue at a 2-year mark. I have never had a mouse break on me before.

    Do I have a real solution with Razer or do I have to get a new mouse, I would hate to get a different brand as I said I have all the other peripherals that match the mouse.

    Thank You

    bizEMERALDDarkOrange949, Jun 5, 2021EditReport
    #1replylikeshare



  • Razer.Speedcr0ssSpeed HunterOFFICIAL SUPPORT
    ↑
    HI,
    I've had this mouse since 17 Feb 2019. Just a little over two years. Unfortunately, I only had the limited warranty. My mouse has been getting progressively worse. I am unable to drag windows, when I try, it acts as if I am double-clicking. sometimes it will not register a left click at all. I have tried going into razer synapse and resetting the mouse, I have recalibrated it by holding the various mouse buttons together and I have gone into mouse control settings within windows. When i change the primary button to right-click, it works perfectly, when I switch back it is horrible. It has become close to unusable. Not sure what I should do at this point.

    I have all the other Razer accessories (keyboard, mouse pad and the Taurus) but the mouse is the only one that does not work properly, I always thought it was going to be a driver's future release that would solve the issue. I would not wait that long to wait for a software fix and I was not expecting it to be a real break issue at a 2-year mark. I have never had a mouse break on me before.

    Do I have a real solution with Razer or do I have to get a new mouse, I would hate to get a different brand as I said I have all the other peripherals that match the mouse.

    Thank You
    Click to expand...
    Does the issue happen when Synapse 3.0 is closed or disabled? Have you tried connecting it to a different computer and check if the issue persists? Isolate the problem by following the steps from this link. Let's see if it helps.

    Razer.Speedcr0ss, Jun 5, 2021Report
    #2replylikeshare



  • bizEMERALDDarkOrange949New Member
    I have tried everything, and the issue still there

    bizEMERALDDarkOrange949, Jun 7, 2021EditDeleteReport
    #3replylikeshare



  • bizEMERALDDarkOrange949New Member
    Is there anything else to do?

    bizEMERALDDarkOrange949, Jun 10, 2021EditDeleteReport
    #4replylikeshare



  • bizEMERALDDarkOrange949New Member
    ↑
    Does the issue happen when Synapse 3.0 is closed or disabled? Have you tried connecting it to a different computer and check if the issue persists? Isolate the problem by following the steps from this link. Let's see if it helps.
    I have tried everything, and the issue still there
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Just selecting, copying and pasting my previous thread is a struggle with the razer naga trinity mouse !!!
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