DPI buttons issue

Discussion in 'Razer Support' started by Shrouikan, Oct 10, 2022.

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  1. Shrouikan

    Shrouikan New Member

    Hello, i just bought a razer basilisk v2, when i try to change dpi via mouse buttons it only changes one stage and then locks all of the other stages at synapse and i cant change again, i believe its a software issue, not a hardware one since the mouse is brand new.
    I have updated all the firmware, mouse drivers and razer synapse updates but nothing solve my problem.
    I also tried reinstalling synapse
    I did factory reset on mouse settings and synapse as well.
    I am 100% that all of the mouse buttons dont have custom bindings.
    I do believe its a software issue (synapse).
    P.S. the screenshot i uploaded is what happens after i click a dpi button.
     

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