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Either Cortex or Synapse is bugged

Discussion in 'Razer Support' started by gereltod, Nov 27, 2019.

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  1. gereltod

    gereltod Active Member

    I've Ornata Chroma, Lancehead TE, Firefly, Electra v2.

    Lately I'm witnessing something unusual. My keyboard stop working some keys, like backspace, i o etc. Also mouse clicks everywhere itself. I can do nothing but restart my computer. After computer restart, it works normally a while. Then after few key presses, it starts again. I uninstalled both Cortex & Synapse now its working fine. What to do now? Anyone experiencing same?

    Windows 10 64bit.
     
  2. Razer.RedPanda

    Razer.RedPanda Guardian of the Forest Staff Member

    Hi there! Are you still having the same issue even after the reinstall?
     
  3. gereltod

    gereltod Active Member

    I installed Cortex, its currently fine. I'm afraid of install Synapse.
     
  4. Razer.RedPanda

    Razer.RedPanda Guardian of the Forest Staff Member

    Thanks for the reply. Please try reinstalling Synapse to see if the issue persists. If it does, PM me the version number of Synapse. Let's continue there.
     
  5. Crocchiaossa

    Crocchiaossa New Member

    I confirm problems with synapse. It does not update nari's battery status and crashes.
     
  6. Razer.RedPanda

    Razer.RedPanda Guardian of the Forest Staff Member

    Hi there! Please PM me the version number of Synapse as well as the serial number of your Nari and a video of the issue. I'll assist you from there.
     
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