Either Cortex or Synapse is bugged | Razer Insider

Either Cortex or Synapse is bugged

  • 27 November 2019
  • 5 replies
  • 2 views
gereltod
I've Ornata Chroma, Lancehead TE, Firefly, Electra v2.

Lately I'm witnessing something unusual. My keyboard stop working some keys, like backspace, i o etc. Also mouse clicks everywhere itself. I can do nothing but restart my computer. After computer restart, it works normally a while. Then after few key presses, it starts again. I uninstalled both Cortex & Synapse now its working fine. What to do now? Anyone experiencing same?

Windows 10 64bit.
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5 Replies

R
Userlevel 6
Hi there! Are you still having the same issue even after the reinstall?
gereltod
I installed Cortex, its currently fine. I'm afraid of install Synapse.
Razer Lover!
R
Userlevel 6
gereltod
I installed Cortex, its currently fine. I'm afraid of install Synapse.

Thanks for the reply. Please try reinstalling Synapse to see if the issue persists. If it does, PM me the version number of Synapse. Let's continue there.
C
I confirm problems with synapse. It does not update nari's battery status and crashes.
R
Userlevel 6
Crocchiaossa
I confirm problems with synapse. It does not update nari's battery status and crashes.

Hi there! Please PM me the version number of Synapse as well as the serial number of your Nari and a video of the issue. I'll assist you from there.
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