Failed to reload | Razer Insider

Failed to reload

  • 12 February 2021
  • 13 replies
  • 148 views

I want to purchase Razer Gold with Mastercard but every time I enter the OTP for 2-step authentication it says "Failed to reload" or "Thank you for using Razer Gold! The reload transaction has failed. Please try another payment method."
I sent the ticket with this text and I got this response:
"Destek talebiniz 210212-001252 güncellendi. Yorum eklemek isterseniz bu maile dönüş yapın.

Saygılarımızla
Razer Gold & Silver Müşteri Destek Takımı

Razer üyeliğinizi koruyun. Biz hiç bir sebep ile size şifrenizi sormayız."

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13 Replies

Userlevel 7
Hello there, since its related to Razer Gold/Silver you can get the issue addressed at the below link and get it rectified
https://gold.razer.com/ticket-inbox/submit
jakw0lf
Hello there, since its related to Razer Gold/Silver you can get the issue addressed at the below link and get it rectified
https://gold.razer.com/ticket-inbox/submit

Hello there, I already sent the ticket as you can see from my post.
Hi, I tried to reload using no pin but failed .. can you help me
same here, trying to reload from morning till evening but still not fixed, well maybe they don't want my money 🙂
Couldn’t reload either ! I’ve tried 5 times with PayPal !
Userlevel 3
Same situation on my end. I've tried for some time to reload the page and try again, but all in vain.
P1tk0
I want to purchase Razer Gold with Mastercard but every time I enter the OTP for 2-step authentication it says "Failed to reload" or "Thank you for using Razer Gold! The reload transaction has failed. Please try another payment method."
I sent the ticket with this text and I got this response:
"Destek talebiniz 210212-001252 güncellendi. Yorum eklemek isterseniz bu maile dönüş yapın.

Saygılarımızla
Razer Gold & Silver Müşteri Destek Takımı

Razer üyeliğinizi koruyun. Biz hiç bir sebep ile size şifrenizi sormayız."

poopytaint69
Same situation on my end. I've tried for some time to reload the page and try again, but all in vain.
I have reloaded 10 USD with visa debit card I enter the OTP for 2-step authentication it says "Failed to reload" The reload transaction has failed. But they already charged my BDT for 10 usd now what can i do please anyone help me
Jpshanto55
I have reloaded 10 USD with visa debit card I enter the OTP for 2-step authentication it says "Failed to reload" The reload transaction has failed. But they already charged my BDT for 10 usd now what can i do please anyone help me

Same
I have reloaded 25 USD with visa debit card I enter the OTP for 2-step authentication it says "Failed to reload" The reload transaction has failed. But they already charged my card for 25 usd now what can i do please anyone help me
[email]zc2904@gmail.com[/email]
ZABB290934
[email]zc2904@gmail.com[/email]

bishu1
I have reloaded 25 USD with visa debit card I enter the OTP for 2-step authentication it says "Failed to reload" The reload transaction has failed. But they already charged my card for 25 usd now what can i do please anyone help me
P1tk0
I want to purchase Razer Gold with Mastercard but every time I enter the OTP for 2-step authentication it says "Failed to reload" or "Thank you for using Razer Gold! The reload transaction has failed. Please try another payment method."
I sent the ticket with this text and I got this response:
"Destek talebiniz 210212-001252 güncellendi. Yorum eklemek isterseniz bu maile dönüş yapın.

Saygılarımızla
Razer Gold & Silver Müşteri Destek Takımı

Razer üyeliğinizi koruyun. Biz hiç bir sebep ile size şifrenizi sormayız."


I am having same problem.. I've tried with PayPal via my card.. then PayPal via PayPal balance... lastly my actual visa card. I contacted PayPal and my bank and both say that the merchant has been flagged as fraudulent and they are stopping the payments for my safety. PayPal and my banks Fraud teams are unable to removed the restriction apparently. they both say to contact the merchant ( Razer)..My bank specifically said that there were known payment issues with is merchant.. so it seems Razor has been getting charge backs from people not receiving their gold at the time of purchase.. I seen a post were a guy was threatening legal action over 300+ gold missing from his account or something like that ..