Fake Pikachu headphones? | Razer Insider

Fake Pikachu headphones?

R
Userlevel 1
Hi guys! I'm new here and bought my first Razer product, that's Pikachu's Hammerhead edition.

The thing is: I bought it on sale from China and it arrived yesterday. Everything with the package was really exceptional, but I got kinda disappointed with the sound quality, I even downloaded an EQ app on my phone to try making it better. For the lower price and sound quality, I think it might be fake - but I could register its serial number on the warranty without problem, so I'm really confused. Is there any chance that the counterfeit products now have 'legit' serial numbers?

Also, I can't connect the headphone on the Audio app.

If you need, pictures of the product/packaging, I can that them later

Thanks 🙂
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13 Replies

Necromancer359
RoseBonbonRUBYthink189
Hi guys! I'm new here and bought my first Razer product, that's Pikachu's Hammerhead edition.

The thing is: I bought it on sale from China and it arrived yesterday. Everything with the package was really exceptional, but I got kinda disappointed with the sound quality, I even downloaded an EQ app on my phone to try making it better. For the lower price and sound quality, I think it might be fake - but I could register its serial number on the warranty without problem, so I'm really confused. Is there any chance that the counterfeit products now have 'legit' serial numbers?

Also, I can't connect the headphone on the Audio app.

If you need, pictures of the product/packaging, I can that them later

Thanks :)
Necromancer359
Same situation, curious that they actually register as Razer hardware. Hoping for clarification
S
Same Situation 😞 i need some help please!!
H
Same here, bought it from a retailer here in Brazil and noticed that the earbuds do not connect to the audio app. And that the earbuds have a red led when pairing, but I didn`t see any leds on video reviews on Youtube.
S
heyo guys. I looked a bit into it. Seems like theres an Asia and an western version. I compared an unboxing vid ( ) with my earbuds that got delivered.
I also have the red led so i guess we talk about the same product.
I compared the package shown in the beginning and the Pokecube package. It was nearly identical with the only difference beeing in East-Asian letters ( i sadly dont know which excactly)
I guess (and i only can guess) that these products are legit(just from another region which isnt a big deal)
A
Та же история, наушники регистрируются как продукт Razer по номеру на упаковке, но к приложению они не подключаются. Звуком не очень доволен. Есть ли какие-то объяснения данной ситуации?
A
Got mine today and I have the same question. I bought mine on an online shop and received it sealed. Was able to register the serial number but I couldn't connect it using Razer Audio App. What's worse is that mine was missing the silicon sleeve. I was able to contact and settle the missing sleeve with the seller. But still, I don't know if this is fake or legit.
B
got mine yesterday and am having the same issues. The sound does seem to be inferior to the original Hammerhead, but I wanted to connect it to the audio app to try and equalize it. No such luck. I wasn't able to register it to my account, too, though my product seems to be legit. I bought it from an online retailer as well, who - allegedfly - imported it from China.
D
This is real. They partnered with Pokémon to make a custom version of their wireless earbuds. Although it was exclusive to China, which is why it doesn't work with the app.
B
I just bought mine a few days ago and am having the same problems. Although the sound quality appears to be inferior to that of the original Hammerhead, I wanted to use the audio app to try and equalize it. There was no such luck. I couldn't connect it to my account either, despite the fact that my goods appears to be legitimate. I got it from an online store.
I
Exact same thing over here, has this issue been fixed. I did register my product which worked for me. but the equalizer isnt picking it up
J
RoseBonbonRUBYthink189
Hi guys! I'm new here and bought my first Razer product, that's Pikachu's Hammerhead edition.

The thing is: I bought it on sale from China and it arrived yesterday. Everything with the package was really exceptional, but I got kinda disappointed with the sound quality, I even downloaded an EQ app on my phone to try making it better. For the lower price and sound quality, I think it might be fake - but I could register its serial number on the warranty without problem, so I'm really confused. Is there any chance that the counterfeit products now have 'legit' serial numbers?

Also, I can't connect the headphone on the Audio app.

If you need, pictures of the product/packaging, I can that them later

Thanks :)


Hi guys. If you can't connect to the razer's app, it means your earbuds is fake! I notice some of my friends bought fake one and can still register their serial number but couldn't connect to the razer audio app!
D
I received them sealed and compared everything to known tech reviewers on youtube and everything looks the same, even the plastic sealing. I also could not connect to the app but I noticed the seller mentions on their post that to connect to the app your phone must be in Asia/China region. I haven't tried though as I need to get a phone I can reset which I don't have at the moment
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