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Fan running constantly again

Discussion in 'Razer Support' started by Joshark, Jan 4, 2021.

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  1. Joshark

    Joshark New Member

    Initially when I had this problem a while back I was able to find the controls for the fan on Synapse, I think it was. Now I can't find the fan controls at all. It's like they aren't there any more.

    Also, this time around the constant fan running is causing or accompanied by some quite significant performance issues. I'm noticing lagging all the time. Even now while I'm typing this I'm noticing the lag, like the computer has a hitch for a second.

    Pleas tell me how to fix this. I'm tired of having issues on a brand-new computer. It's very frustrating.
     
  2. Razer.Speedcr0ss

    Razer.Speedcr0ss Speed Hunter Staff Member

    Hey there! Thanks for posting your laptop's concern here. Have you contact our Support Team previously and have a case number? If you haven't, please send me your device's serial number so I can check its detail and available update via PM. Let' continue from there.
     
  3. Joshark

    Joshark New Member

    How do I get my serial number?
     
  4. Joshark

    Joshark New Member

    Please tell me how to get my serial number so that I can get help with my laptop.
     
  5. Joshark

    Joshark New Member

    So far the only response I have had from you is a request for everything including proof of purchase. This is terrible service. Why can't you just help me?

    [​IMG]

    Some Razer services are impacted and customers may experience longer than expected response time due to COVID-19. We apologize for any inconvenience and appreciate your patience during this critical time.



    Recently you requested personal assistance from our on-line support center. Below is a summary of your request and our response. We will assume your issue has been resolved if we do not hear from you within 5 days. Thank you for allowing us to be of service to you.



    To access your question from our support site, click here


    Question Reference # (Omitted)

    Subject:
    My Razer Blade-fan runs constantly and I am experiencing performance issues
    Response By Email (*Omitted) (10-Jan-2021 04:42 AM)
    Hi (*Omitted),

    Thank you for contacting Razer support. My name is John, And I will be assisting you with your concern.

    To begin, please provide the following:

    Product name:
    Serial number:
    Product number:

    Windows Specifications:
    • Edition:
    • Version:
    • OS Build:
    Synapse
    • Synapse Version:

    Place of Purchase:
    Date of purchase:
    Proof of Purchase/Order Number:
    *Proof of purchase should be in .pdf if purchased online or .jpg if purchased from a store

    Name:
    Email address:
    Phone number:

    Street address:
    City:
    State/Province:
    Postal code:
    Country:

    And to move forward, I need a little more information to understand what’s going on. Can you please tell me:

    When did this first occur?
    Did you do any software updates?
    What games/tasks were you playing/using?

    What have you done so far in trying to resolve the issue?

    Once we’ve got that information from you, we can take a closer look and provide you the TS steps.

    Regards,

    (*Omitted)
    TEAM R Λ Z Ξ R


    Customer By Email (*Omitted) (09-Jan-2021 11:18 AM)
    My Razer Blade's fan runs constantly and I am experiencing performance issues in a big way!. Previously I was able to adjust my fan setting in Synpase, but you have removed this function.

    I want that functionality back. It's my computer and I should be able to control my fan settings.
     
  6. Joshark

    Joshark New Member

    I just want to know why you removed the fan speed control from Synapse. That fixed the problem before, but I no longer have that ability. '

    Why can't you just put that function back in?
     
  7. Razer.Speedcr0ss

    Razer.Speedcr0ss Speed Hunter Staff Member

    Sorry for the late follow-up. The serial number starts with "SN" located on the laptop's underside. Once done, please send me a PM by clicking this link. Let's continue our conversation there.
     
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