Fingerprint doesn't work (RP1)

Discussion in 'Razer Support' started by Fabiushow, Jul 21, 2020.

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  1. Fabiushow

    Fabiushow New Member

    My fingerprint doesn't work and the settings has been disappeared. I was listening some music on Spotify and the fingerprint was working as always. Suddendly I can't unlock my device, it says "finger movement too fast". I restart the telephone and the settings were disappeared. When I restart the phone sometimes they show up but the fingerprint still doesn't work. I've tried to bring the telephone to 0% and let him off alone and after few hours put it in charge (I read it works for others device) but not for the mine. This morning I did a factory reset (3 times) but I've got the same issue. I can't even setup the fingerprint for the first time (as I lost all settings), when it says "place your finger on the screen " it doesn't work, it's like I don't touch it.
     
    Last edited: Jul 21, 2020
    Real97slim likes this.
  2. Real97slim

    Real97slim New Member

    same as my razer phone 2
    waiting for a solution
     
  3. Fabiushow

    Fabiushow New Member

    I saw this issue on RP2 after an update. Have you got razer phone 2? Cuz I got 1
     
  4. Real97slim

    Real97slim New Member

    yes i have razer phone 2 just edited my comment moment ago

    i have this issue for like 4 months
     
    Fabiushow likes this.
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