Firefly Mouse Mat

Discussion in 'Razer Support' started by hawkinscthomas, Jun 7, 2018.

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  1. hawkinscthomas

    hawkinscthomas New Member

    Anyone having trouble with the mat? It worked fine for a couple days, now it keeps turning off on it's own after a minute or so.... can't get it to stay lit...
     
  2. FatKidWanderer

    FatKidWanderer Well-Known Member

    Hi there! The issue can be due to external interference. To help with this issue, please adhere to the following tips regarding the placement of your HyperFlux Mat and Mouse.
    • Do not place the Razer Firefly Mat on top of any metallic surface or structure.
    • Do not place the Razer Firefly Mat on a structure that may have metal or metallic objects underneath the surface.
    • Do not place metallic objects, cellphones, charging docks, or wireless charging devices within 20 cm / 8 inches of the Firefly’s surroundings.
    • Do not place the Razer Firefly within 1 meter of another Razer Firefly HyperFlux.
    • Do not place the Razer Firefly within 1 meter of a Wi-Fi router.
     
    freakydoctor likes this.
  3. hawkinscthomas

    hawkinscthomas New Member

    It’s on a wooden desk, the mouse charger is on top, would that effect it?
     
  4. FatKidWanderer

    FatKidWanderer Well-Known Member

    That should be fine. Also, have you tried to connect it to another USB port on your computer? How about connecting it to another computer?
     
    freakydoctor likes this.
  5. hawkinscthomas

    hawkinscthomas New Member

    Yes I have
     
  6. FatKidWanderer

    FatKidWanderer Well-Known Member

    Sent you a PM to continue from there. :)
     
    freakydoctor likes this.
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