FIXED :: Blade 17 - external monitor via USB-C/Thunderbolt 4 not working

Discussion in 'Systems' started by Ribsletics, Jul 6, 2022.

  1. Ribsletics

    Ribsletics New Member

    Just purchased this new Razer Blade 17. Connecting to an external monitor with a USB-C-to-display-port cable, and a straight display port cable. From either of the Thunderbolt 4 (USB-C) ports. No signal detected from monitor. Whenever I plug in a monitor, NVIDIA control panel shows Optimus as the active graphics adapter. And the NVIDIA GPU becomes disabled and I'm unable to select. See screenshot.

    I just used the Razer BIOS updater and updated the EC as well.

    Model: (*Omitted)

    Any help is greatly appreciated!
     

    Attached Files:

  2. Razer.Speedcr0ss

    Razer.Speedcr0ss Speed Hunter Staff Member

    Allow me to start an investigation for your laptop's concern by sending me a photo of your unit's BIOS main tab so I can check its firmware version and other info via PM. You can save the via any online drive, then pasting it in your message. Let's continue our conversation there.

    *Moved to systems board.
     
    Ribsletics likes this.
  3. ScottySTL

    ScottySTL New Member

    I am having the same exact problem..please advise
     
  4. Ribsletics

    Ribsletics New Member

    It looks like they dont have a simple solution. They took my conversation offline to handle it with me over email. But that has just ocmplicated things. I've had to supply the same information to them over and over. And they have a new support person working on my case it seems daily.
     
  5. ScottySTL

    ScottySTL New Member

    Wonderful. I guess I will return the laptop then because I NEED to use this with multiple high-resolution monitors and all I have working is the HDMI port. The Thunderbolt 4 ports are supposed to support DisplayPort out version 1.4 and work with the dedicated GPU...but I cant get them to output video at all. Even with using dedicated GPU only, etc
     
  6. Ribsletics

    Ribsletics New Member

    I may have to return mine too. Their support system is too complicated.
     
  7. Ribsletics

    Ribsletics New Member

    Let me know what machine you end up getting instead? :)
     
  8. ScottySTL

    ScottySTL New Member

    Yeah from what I hear their support is pretty bad. I am looking for something else now.
    May go with Asus Strix Scar or MSI Raider
     
  9. Ribsletics

    Ribsletics New Member

    It's such a dumb problem. The laptop is amazing other than that. I dont understand how they can not have this feature working!
     
  10. ScottySTL

    ScottySTL New Member

    I am sure it is something that can be fixed with a BIOS update...
     
  11. ScottySTL

    ScottySTL New Member

    Anyone else out there having this problem? I am also wondering if it is a software/driver issue?
    Yet there are no drivers available for the RZ09-0423X model on Razer's site.
     
  12. Ribsletics

    Ribsletics New Member

    That's another thing, it seems like this model doesn't have drivers anywhere... How is that possible?
     
  13. ScottySTL

    ScottySTL New Member

    If you look NONE of the 2015 models (15 inch, 17 inch, etc) have drivers available for download
     
  14. ScottySTL

    ScottySTL New Member

    Well, I went ahead and submitted a support request, so we will see how far that gets me.
    Seeing that you put yours in around July 6th (a week ago), and still have no resolution, I am not getting my hopes up.
     
  15. same problem.
    I have tried it with several cables and on different monitors.
     
  16. ScottySTL

    ScottySTL New Member

    Yeah it is either some driver issue, BIOS issue, or us few have defective units
     
  17. I have created a support ticket for this ( *Omitted). I was not helped either and was redirected to another team that will eventually get back to me. I will probably return my Razer if a solution is not found here immediately.
     
    Ribsletics likes this.
  18. ScottySTL

    ScottySTL New Member

    How long ago did you start the support ticket? I submitted mine yesterday and have yet to hear back from anyone. I got my blade 17 through Amazon so if I don't hear anything by the end of today I am just going to return it. Costs too much $$ to have quality control/support issues like this
     
  19. the ticket was created today.
     
    Ribsletics likes this.
  20. plakstra

    plakstra New Member

    I've got the same problem. Even with the Razer dock it doesn't want to work. every other PC or laptop will display an output.

    Got the Razer Blade 17 (2022) 3070 Ti, 12800H
     
Sign In with Razer ID >


Don't have a Razer ID yet?
Get Razer ID >