Dismiss Notice
Some Razer services have been impacted due to the unique circumstances COVID-19 has created. We apologize for any inconvenience and appreciate your understanding during this critical time.

Getting Started Reward

Discussion in 'General Discussion' started by phpham16, Jan 31, 2018.

Thread Status:
Not open for further replies.
  1. phpham16

    phpham16 New Member

    As you can see, I set up my Location, Avatar and Birthday. But I still can't receive the Getting Started Reward. Did I do it wrong?
    X4vier likes this.
  2. Riyren

    Riyren Active Member

    It should be taking a few moments to getting the rewards. Maybe try edit a little bit of it just in case it doesnt working fine.
  3. phpham16

    phpham16 New Member

    I set up my information like weeks ago..
    SylvanasMage likes this.
  4. p0nch3

    p0nch3 New Member

    Same thing here. I even played around with my birthday showing and what not. still no reward
  5. Holxx

    Holxx New Member

    Same deal here.
  6. Cruxin

    Cruxin New Member

    Dunno... I got it seconds after I first set everything up. ¯\_:neutral_face:_/¯
    SylvanasMage likes this.
  7. kajira

    kajira Mother of Gaming

    Depending on what's going on with Razer, maintenance and communication between software it can take anywhere from 1 day all the way up to a week for some of the achievements to be awarded after you finish them.
    SylvanasMage likes this.
  8. SylvanasMage

    SylvanasMage Well-Known Member

    I have this problem as well, so Razer has been in maintenance for more than 2 weeks?
  9. Jenjar

    Jenjar Well-Known Member VANGUARD

    I think you should just contact an admin if it has been over a couple of weeks and you never got the reward, they can activate it for you when they get the chance (Don't do this if you just did it a day ago and never got the reward, don't want to go spamming the admins :stuck_out_tongue_winking_eye:).
    SylvanasMage likes this.
  10. kajira

    kajira Mother of Gaming

    They do regular maintenance at various times, plus the software (synapse, zvault, cortex, insider) doesn't all automatically synch as soon as you input information. It can take a few days, and in some cases up to a week or so, for the achievements to show up. If you have correctly completed the requirements for an achievement and you still don't have it then you can talk to either Razer|WolfPack or Razer|Gwynbleidd about the specific ones you need looked into.
    SylvanasMage likes this.
Thread Status:
Not open for further replies.
Sign In with Razer ID >

Don't have a Razer ID yet?
Get Razer ID >