Graphics Problem | Razer Insider

Graphics Problem

  • 5 November 2019
  • 3 replies
  • 1 view
O
Hi, now I have some problems with my Razer blade (2015). I sent Razer support email but none reply, so I have to ask for help here. As the topic says, my NVIDIA graphics cannot be detected since one time I reopen my laptop, I cannot find it in device manager. I am sure all the drivers are suitable for the graphics. At the same time, I found there is an exclamation on the PCI express x16 controller. It didn’t work anymore, I searched the internet and knew it seemed to be relevant to my NVIDIA, but still do not know how to solve it. By the way, I have tried recover the system which had no sense. Now I really need your help since without the nvidia graphics I cannot run any 3D softwares. Many thanks.
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3 Replies

R
Userlevel 6
Hi there! Can you share a photo of the error message? Also, when did this start to happen?
O
Hi, the problem now changes to another one, my Razer blade can detect the nvidia graphics now, but the graphic itself does not work actually. When I use nvidia graphic to start some full screen applications, it will crash after counting five seconds. I tried so many games, the results were the same. But if I open the nvidia control panel and set base graphic to be AMD card, those games work again, though with really low fps. I thought it was the edition of drive that caused the this, but whatever old or new edition, the problem was still there. Finally, I have no ways to deal with this. Have you ever seen this kind problem before? I really needs some help!
R
Userlevel 6
Hi there! Please PM me the serial number of your Blade together with a video of the issue. I'll assist you from there.
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