Half of my razer kiyos ring light leds turning off | Razer Insider

Half of my razer kiyos ring light leds turning off

  • 19 January 2020
  • 7 replies
  • 5 views
4
All of the sudden only half of my ringlight is working? How do I fix it? I know it's not broken because by unplugging it and restarting synapse i got the whole ringlight to work for 2 sec before half of it shut off
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7 Replies

R
Userlevel 6
Hi there! When did this start to happen? Also, have you tried connecting it to another PC to see if the issue persists?
4
Razer.RedPanda
Hi there! When did this start to happen? Also, have you tried connecting it to another PC to see if the issue persists?


It started just a few hours after i got it and i tried with another pc and it's still the same. Half of the ringlight shuts off after a few minutes
R
Userlevel 6
Thanks for the reply. Please PM me the serial number of your Kiyo. I'll assist you from there.
4
Razer.RedPanda
Thanks for the reply. Please PM me the serial number of your Kiyo. I'll assist you from there.

I have.
T
Suddenly having the same issue with my Kiyo I received today. Phone support has done literally nothing to assist. Can someone help?
F
I too have recently purchased the Kiyo on Amazon Marketplace. At first the LED lights worked, then and still now, only the bottom half of the LEDs work. I have updated the firmware and still the problem persists. Surely not an isolated fault if others are reporting it? Appreciate some advice. Many thanks 🙂
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Razer.Speedcr0ss
Userlevel 7
Hey everyone! Thanks for posting your concerns here. Have you tried connecting the camera to a different USB port or computer? If updating its firmware didn't resolve the issue, please contact your reseller to get a faster replacement. Feel free to send me a PM should you need additional assistance.
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