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Hammerhead Pro V2 left part suddenly not working anymore

Discussion in 'Razer Support' started by jham.infrablue, Jan 27, 2019.

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  1. jham.infrablue

    jham.infrablue New Member

    The left part of my Hammerhead Pro V2 suddenly stopped working. I seldom use this because I have a Razer Kraken Pro V2 being used mainly for gaming; I only use the Hammerhead Pro V2 for comfort and long hours of gaming when my ears are aching from using Kraken Pro V2.

    I want to know if my Hammerhead Pro V2 can be replaced (it's still under manufacturer's warranty until September 7, 2019) because it is very vital for my gaming experience.

    I love Razer products since my Kraken has been with me for a long time, so I hope my Hammerhead Pro V2 could still be in my tools of the trade for a long time also.

    P.S. I've already sent an email to Razer Support. I just wanna know here if replacement would be possible.
  2. Razer.Caziel

    Razer.Caziel I am the Lightbringer Staff Member

    Hi @jham.infrablue, you can get more information about our Warranty Policy here but should be able to get a replacement if your Hammerhead Pro V2 is still within the coverage period. Send me a PM with the serial number of your headset so I can validate the warranty status of the device.
  3. jham.infrablue

    jham.infrablue New Member

    Hi Caziel!

    Thank you for the assist. I was already assisted by one of your supports :wink_: although I still have to try to get a replacement from the store where I bought it (it wasn't a Razer store unfortunately). He said that if the store doesn't replace it, I should send a message to you guys.

    With that in mind, what would be the next step for my warranty claim if the store doesn't want to replace it?

  4. Razer.Caziel

    Razer.Caziel I am the Lightbringer Staff Member

    If the reseller refuses to help you out, you can get back to the Razer Support representative you were in contact with or send me a PM with your case number so I can initiate an RMA ticket.
  5. jham.infrablue

    jham.infrablue New Member

    Good day! I've already spoke with the store where I bought the Hammerhead Pro V2. They did took the item, said to me that it will be subject for checking to be done by their technician, which will eventually be forwarded to Razer (hoping it will be the replacement process).

    I was wondering if this will open a new ticket/case on your end. Will it affect anything? I'll let you know once their technician gave me an update of their checking and/or warranty processing.

    Thank you!
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