Hammerheads BT - Not visible for Bluetooth pairing

Discussion in 'Razer Support' started by Kliffside, Aug 6, 2019.

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  1. Kliffside

    Kliffside New Member

    I've only just got this pair of earphones out from the box. Followed the instructions of charging it first to full battery. I was able to successfully pair it the first time to my Razer Phone 2 and play music over it. But when I switched the Hammerheads off and on, it did not automatically reconnect.

    I've tried everything from removing the pairing from my phone, to resetting my phone. I was unable to 'see' the Hammerheads via Bluetooth. I've tried with other phones and my laptop and they were unable to find it too.

    I have been following the manual of holding the multi-function button from 'off' status for 5 seconds and more to get into pairing mode. I can hear the beep every 15s but oddly the LED remains at solid green, not blinking green as described in the manual. Is there anything that I am not doing correctly? Please help. Thank you.
     
  2. Razer.Caziel

    Razer.Caziel I am the Lightbringer Staff Member

    Press and hold on to the multifunction button for at least 30 seconds. If the problem persists, please send me a PM with the serial number of your headset.
     
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