Hard reset

Discussion in 'Razer Support' started by Pornzar210, Mar 21, 2018.

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  1. Pornzar210

    Pornzar210 New Member

    I have worked with phones 20 year and never known an Android phone not to have a hard rest function..

    Situation:

    My mate is a bit porn crazy and was pressing buttons he shouldn’t have been and now ended up with a scareware virus thats totally locking the phone up and now asking for a user pin that he doesn’t no.

    It’s was demanding $500

    Is there anyway to reset this phone using only the volume & power buttons.

    Thank you in advance.
     
  2. Predator5

    Predator5 Well-Known Member

    Hold up, you can actually get a virus from those ads?

    Well, I think there's a way to get into recovery and solve the issue, but I'm not sure how to do it. I'm sure that someone else will know :)
     
  3. Pornzar210

    Pornzar210 New Member

    I’ve personally never seen it on a phone before, removed countless from windows in my time.
     
  4. Mackeriv

    Mackeriv New Member

    The hard reset is done by holding the power button and volume up button for about ten seconds. This was told to me by Razer directly, via email.
     
  5. Pornzar210

    Pornzar210 New Member

    Tried this many time and it’s doesnt seem to work. I think the virus has possibly taken away this option
     
  6. gnawd

    gnawd New Member

    Tell your mate that’s he’s retarded.
     
  7. FatKidWanderer

    FatKidWanderer Well-Known Member

    Hola, @Pornzar210!

    Seems that your Razer Phone is locked out. Let me help you out with this. Please check your Inbox as I have sent a PM.

    *Moving this to the Support Forum for visibility.
     
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