Having issues with synapse and need some help | Razer Insider

Having issues with synapse and need some help

  • 25 March 2019
  • 2 replies
  • 2 views
J
I've tried both synapse 2.0 and 3.0, neither of which allow me to log in to access settings for my devices. I can log in to the website just fine with my razer id, it's just synapse giving me issues. I've tried multiple pc restarts, fresh installations and repairs of synapse, and customer support live chat was 3 consecutive times useless. so I suppose I'm here seeking anybody who could help outside of those basic troubleshoot options i've already done multiple times.



https://imgur.com/a/G7RQolw

This would be the persistent error message i've been getting the past 3 days of trying. "Oh snap! Something went wrong just now please try again."
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2 Replies

R
Can you try to check for an update of your Razer Synapse? Try to launch Razer Central. To open Razer Central, expand the system tray by clicking the arrow found on the lower right side of your desktop. Click on Check for Updates. Synapse will check for updates. If there is a new update, click Update to install.

Let us know about the results.
J
Razer.FatKidWanderer
Can you try to check for an update of your Razer Synapse? Try to launch Razer Central. To open Razer Central, expand the system tray by clicking the arrow found on the lower right side of your desktop. Click on Check for Updates. Synapse will check for updates. If there is a new update, click Update to install.

Let us know about the results.


Sadly when I do this it is revealed to be fully up to date, and I get the same results when i attempt to log in.
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