Having trouble with viewing order status | Razer Insider

Having trouble with viewing order status

  • 24 August 2019
  • 1 reply
  • 9 views

After ordering a razer product, I was sent an email containing a link to my order status. Here's what it looks like below.

https://i.imgur.com/yeLcgdY.png

The picture above contains a message with a link attached to the word "here". It directs me to the site that looks like this --> https://i.imgur.com/BIpDgV8.png

I thought it was pretty weird, because this wasn't the 1st time I ordered from razer. In my previous order, I was given the same type of email where I was given a link to my order status (same as the 1st picture). When I clicked on it, it directed me to FedEx. There I saw my order status. For this order, however, the link directed me to the 2nd picture. When I tried to log in, it said invalid password. I was like 99% sure of what my password was. The 1% means a difference in capitalization. I tried all possible passwords and still invalid. Anyway, I clicked on "Forgot Password" and set a new password by following all the steps. When I tried logging in, it still displayed invalid password. In the 2nd picture, I already tried filling up both methods of checking my order status a dozen times. Still no sign. I was thinking maybe someone out here knows how to fix this.

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1 Reply

Userlevel 7
Hey there! Is this still an issue? If so, send me a PM with the email you used to purchase along with your full name so I can check the progress of your order.