[Help] Cant Redeem

Discussion in 'Razer Gold & Silver' started by vmhp1, Dec 22, 2018.

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  1. vmhp1

    vmhp1 New Member

    [Help] I can't redeem my Mobile Legends diamonds. It always say "Error occured". I don't know what kind of error occured!
     
    KarsA777 likes this.
  2. Razer.Caziel

    Razer.Caziel I am the Lightbringer Staff Member

    @vmhp1 Have you tried reaching out to our Razer Gold Team? If you haven't yet, please submit a ticket here.

    When submitting a ticket, please include the following:
    1. Razer ID
    2. Screenshot of the payment made
    3. Providing time & date of the transaction
     
    KarsA777 likes this.
  3. Kothmir8837

    Kothmir8837 New Member

    Exactly what I needed! You just saved me several hours. Thanks!
     
    Last edited: Jan 11, 2019
  4. Razer.Caziel

    Razer.Caziel I am the Lightbringer Staff Member

    Don't worry about it. Feel free to send me a PM should you need follow-ups and the like.
     
  5. ArgelleooO

    ArgelleooO New Member

    Also me why i can't redeem diamonds
     
  6. Razer.Caziel

    Razer.Caziel I am the Lightbringer Staff Member

    I have very limited visibility over that part of our system so it is best to directly contact our Razer Gold Team. Please submit a ticket here.

    When submitting a ticket, please include the following:
    1. Razer ID
    2. Screenshot of the payment made
    3. Providing time & date of the transaction
     
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