Help me with my Razor mouse | Razer Insider

Help me with my Razor mouse

T
So recently I bought a razor mouse for gaming (Razor viper). The problem is that I really do not think that it is helping me out with speed. It lags and even does not even shoot where I want to shoot. I do not know whether it is faulty or not. I am really very worried. What should I do?
This topic has been closed for comments

18 Replies

X
Userlevel 7
First I suggest you download Razer synapse 3.0, If you have done that, then I suggest messing with your DPI settings next and seeing what you find comfortable. I am not sure weather it is the viper ultimate or the regular viper, but you should not be experiencing lag. Especially if it is a corded Viper. If it is truly lag, then I suggest contacting razer support and Seeing what they can do for you as well.

EDIT: Added more information
T
Hi Xarachn, thanks for your reply, you know what I did all of that what you just told me to do. I know the dpi settings and can change it as well. The problem is I cannot claim for an warrenty now because I have bought it from an unauthorized dealer in my country. What should I do now?
G
Record and upload a video perhaps? We I could probably be able to tell you then what is the problem.
ARMOR_152
Userlevel 7
What's your polling rate? It should be 1000hz, otherwise 500hz might work better if you have a really low end PC.
T
Gabzilla_
Record and upload a video perhaps? We I could probably be able to tell you then what is the problem.

Ok I will try to record and upload a video, but all you will see is that the arrow icon is going very slowly or sometimes not moving at all. It works and 2 second later it doesnt.
T
ARMOR_152
What's your polling rate? It should be 1000hz, otherwise 500hz might work better if you have a really low end PC.

I am using HP probook 440go, I3, 8gb ram and 2 gb external AMD gpu, do you really now think it is because of my laptop?
X
Userlevel 7
trendsmartGunmetal191
I am using HP probook 440go, I3, 8gb ram and 2 gb external AMD gpu, do you really now think it is because of my laptop?

No, Its not your laptop. It is most likely the mouse. Try returning it if possible. Could you make sure its not a fake?
T
I really think this is a fake one because I can never imagine a Razor mouse to be faulty at the first place. Do you know how can I be sure that it is fake or not ?
X
Userlevel 7
trendsmartGunmetal191
I really think this is a fake one because I can never imagine a Razor mouse to be faulty at the first place. Do you know how can I be sure that it is fake or not ?

I suggest watching reviews and such. I also suggest comparing those reviewed mouses to your mouse. How much did you pay for it?
T
xARACHN1D
I suggest watching reviews and such. I also suggest comparing those reviewed mouses to your mouse. How much did you pay for it?


Yeah that seems pretty good idea and to also inform you I bought it with 6500 BDT. But the problem is without holding a real original mouse just by seeing videos how can I compare ?
Razer.Caziel
Userlevel 7
@trendsmartGunmetal191 I can help you verify the authenticity of the device if you PM me the serial number on the mouse. Also, check if the S/N on the mouse matches what's listed on the box.
T
Razer.Caziel
@trendsmartGunmetal191 I can help you verify the authenticity of the device if you PM me the serial number on the mouse. Also, check if the S/N on the mouse matches what's listed on the box.

Hi , actually I lost the box, and I cannot find any serial number on the mouse which by you are supposed to be written on the mouse I guess. Does this means that I have bought a fake one ?. Now I am worried.
_Talos_
trendsmartGunmetal191
I really think this is a fake one because I can never imagine a Razor mouse to be faulty at the first place. Do you know how can I be sure that it is fake or not ?


trendsmartGunmetal191
Hi , actually I lost the box, and I cannot find any serial number on the mouse which by you are supposed to be written on the mouse I guess. Does this means that I have bought a fake one ?. Now I am worried.


Hello,
@trendsmartGunmetal191
A Original Razer Viper Mouse has all informations and should be on the back of the mouse.

Original

Please do not be surprised. There are other mouse feet integrated. Normal mouse feet have the color black.




Fake

Without any information



I'm a bit confused because you said that you can not find any information on the mouse.
I suspect your mouse could be a fake.

EDIT: added "replay" and a picture from a FAKE Razer Viper
I bend the knee to House R Λ Z Ξ R https://i.imgur.com/mfmJteHl.jpg
T
_Talos_
Hello,
@trendsmartGunmetal191
A Original Razer Viper Mouse has all informations and should be on the back of the mouse.
Hi, thank you so much for your effort of giving me some original ad fake pictures. You know what I think I am clear now, I have bought the fake ones as there are no serial on the body of the mouse. I will go and claim this from them today.

Original

Please do not be surprised. There are other mouse feet integrated. Normal mouse feet have the color black.




Fake

Without any information



I'm a bit confused because you said that you can not find any information on the mouse.
I suspect your mouse could be a fake.

EDIT: added "replay" and a picture from a FAKE Razer Viper
_Talos_
trendsmartGunmetal191


###########
YOUR TEXT: @trendsmartGunmetal191
Hi, thank you so much for your effort of giving me some original ad fake pictures. You know what I think I am clear now, I have bought the fake ones as there are no serial on the body of the mouse. I will go and claim this from them today.
###########

I'm just trying to help;)

greetings
I bend the knee to House R Λ Z Ξ R https://i.imgur.com/mfmJteHl.jpg
G
This situation really sucks man :(
Im glad its solved now at least.
T
Gabzilla_
This situation really sucks man :slightly_sad:
Im glad its solved now at least.

No it is not 😞, I cannot believe that I have bought a fake one. I did not even know that there are companies who are making fake razor mouses. I did not believe it at first, but when I saw that there was no code on my mouse I was sure that I have bought a fake one. I do not even have the receipt or the box to claim it.
ZjemCiKolege
I have same issue in bfv i get mouse slide on old mouse polling rate change to 500hz/250hz/125hz fix issue but in my new mouse i have only 1000hz and 500hz :/

anyway in razer synapse3 in DeathAdderEssential-00000110-en.pdf is info about 3 option to choose but in synapse is only 2 1000hz and 500hz but should be 1000hz 500hz 125hz
CookiesCookie settings