[HELP!] Weird Issue is with Razer Blade 2016 (970m)

Discussion in 'Razer Support' started by tilaak, Dec 4, 2018.

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  1. tilaak

    tilaak New Member

    Hey all,

    I have a 2016 Razer Blade with a Nvidia 970M dedicated GPU. The card and CPU are in great condition and have been repasted twice with Arctic Silver 5.

    Within the last week, however, I have been having a major issue with the card. Whenever I start up a game, within the first 5 mins of me playing it, the game will freeze and I will end up either having to close it or force shut down my computer (it depends on the game). What's weirder is when I do close the game, the GPU cannot be used anymore BUT it is still detected in device manager. However, when I try to load up a game, it doesn't detect it, and the same with any stress test.

    I finally got AIDA 64 to detect it after I restarted the PC, and when I started a stress test within 2 minutes the GPU just "turned off". AIDA crashed and when I re-opened the program it didn't detect the GPU. In device manager it shows up fine.

    I haven't done anything to the PC within that week, and I even reset windows to no avail.

    Has anyone seen this before?

    I contact support, and they were absolutely useless, telling me to reinstall my drivers BOTH times I called them (that was the first thing I did).
     
  2. BlackFireDragon

    BlackFireDragon Well-Known Member

    I have simmular issue with my alienware my graphic card work well but sometime disapear from device menager the fanny thing is from bios also. When i contact dell to take adventage of my warranty they dont know what is is the issue :stuck_out_tongue_winking_eye: The problem i solve i belive me i try everything :stuck_out_tongue_winking_eye: getting new motherboard from there issue dissapear.
     
  3. Razer.Caziel

    Razer.Caziel I am the Lightbringer Staff Member

    Those are red flags for a dying GPU. If it is a hardware issue, there really isn't much to do but send it in for repairs. But before that, try to recreate the issue then send me the Event Viewer logs and the Mini Dump logs via PM. If you haven't yet, do try to clean install the GPU drivers using DDU on Safe Mode and undo any sort of overclocking you've done on the machine.
     
  4. BlackFireDragon

    BlackFireDragon Well-Known Member

    From the autor post is most likly dying card is not a case here i will assume this is a mxm connector issue like i write in post aboce or interrupted path on the motherboard with is going to mxm connector it self. Dying graphic card give you more signs then reapper.
     
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