Help with Kraken USB Headset not being recognized (Device Descriptor Request Failed)

Discussion in 'Audio' started by Necron_Mason, Mar 19, 2018.

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  1. Necron_Mason

    Necron_Mason New Member

    Hello there! First time posting here, so sorry if this is the wrong place to post something like this.

    Long story short, I had a Kraken USB headset that worked, then I moved, and then the headset suddenly was not recognized by the computer, showing me "Unknown USB Device (Device Descriptor Request Failed)" in the device manager. Contacted Razer Support and they said my product was broken, so I sent it back and they exchanged it for a new one. The new one worked for a day and then stopped working with the exact same error showing up.

    I have searched everywhere online for answers and have tried any and all solutions I have found, but none have worked. When I use Windows 10 to check the problem, it says it is a Driver error, but I cannot find anywhere online to download Drivers. I assume it is all handled by Razer Synapse, but I have tried uninstalling/reinstalling and even deleting all Razer files in Programsx64 and ProgramsData, reinstalling, and it still didn't work. It is a software issue from what I can tell, but Razer Support isn't that helpful when it comes to that sort of thing. I am hoping someone else on here has ran into this problem and found a solution. Thank you all in advance for your help!
     
    pancholr likes this.
  2. .Surf.

    .Surf. Well-Known Member

    Try it on another pc and see if it works, for comparison, or try and change the usb port too.
     
  3. Necron_Mason

    Necron_Mason New Member

    It doesn't work on other PCs or in other ports. My first one however did still work when hooked up to my PS4, but the second ones does not.
     
  4. MyNameIsToni

    MyNameIsToni Active Member

    try this:

    1. Uninstall synapse
    2. head into device-manager and under audio devices, delete razer kraken drivers
    3. reinstall synapse and reboot your pc

    also, before you do that, in case you're using Windows10, go see settings menu-->updates and see if there is razer HID update available. If there is then you might want to install that.

    I'm not sure if those ideas will work but that's all I got in mind from experience.
     
  5. Necron_Mason

    Necron_Mason New Member

    Already tired that as well unfortunately.

    On a side topic, if I do get a new Razer headset, which one would you all recommend for cost effectiveness and reliability/durability?
     
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