Help !

Discussion in 'Razer Support' started by urbanRosePinkJADE993, Sep 18, 2018.

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  1. Razer Ornata Chroma 's 'n', 'c', 'backspace' and 'spacebar' keys are not registering. The whole keyboard lights up (even these 4 keys) and every key works except these 4.
    Please let me know why is this occuring and how to fix it.
    These 4 keys work normal physically .
    I have tried this keyboard with 3 different computers with different usb ports, and there is the same problem so it is not the problem with computer.
     
  2. Jenjar

    Jenjar Well-Known Member VANGUARD

    Considering you tried it on a bunch of different keyboards (and that you tried it without any Synapse installed), it seems like the keyboard is likely faulty. You should Contact Support via live chat or email to start the RMA process if the keyboard is under warranty still (You can find that out here) , or if you brought it at a retailer you could find their return policy and see if you fall under that time span to return it there and get a new unit or your money back.

    As far as I know RMA's need to be started that way (and if they don't it is likely the fastest way).
     
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