Help | Razer Insider

Help

  • 14 May 2019
  • 6 replies
  • 272 views

Hi, I play on mac, I have many razer products, but since yesterday razer synapse 2.0 has not opened for me.
I click on the icon, it makes the classic jump but then it lowers and doesn't open, it doesn't even give the opening screen

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6 Replies

Userlevel 7
First thing I'd try is uninstalling and reinstalling Synapse. That is most likely what the Support team is going to ask you to do. You might save yourself some time.

You don't have to have Synapse open to uninstall it. You can find the uninstaller in your Utilities folder in the Applications folder on your Mac.
already done
Userlevel 6
ESC05
already done

Hi there! Which version of the MacOS do you currently use? Let me know.
Razer.RedPanda
Hi there! Which version of the MacOS do you currently use? Let me know.


the last one
Razer.RedPanda
Hi there! Which version of the MacOS do you currently use? Let me know.


i uninstalled it, reinstalled, i tried all things possible, it (like all apps) do a jump when click the icon and next stop, 0 images, nothing
Userlevel 6
ESC05
i uninstalled it, reinstalled, i tried all things possible, it (like all apps) do a jump when click the icon and next stop, 0 images, nothing

Thanks for the reply. Please send over the build number of Synapse to me through PM? Let's continue there.