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Discussion in 'Razer Support' started by ESC05, May 14, 2019.

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  1. ESC05

    ESC05 New Member

    Hi, I play on mac, I have many razer products, but since yesterday razer synapse 2.0 has not opened for me.
    I click on the icon, it makes the classic jump but then it lowers and doesn't open, it doesn't even give the opening screen
     
  2. PT.Singer

    PT.Singer Jedi Master VANGUARD

    First thing I'd try is uninstalling and reinstalling Synapse. That is most likely what the Support team is going to ask you to do. You might save yourself some time.

    You don't have to have Synapse open to uninstall it. You can find the uninstaller in your Utilities folder in the Applications folder on your Mac.
     
    T2Pronto likes this.
  3. ESC05

    ESC05 New Member

    already done
     
  4. Razer.RedPanda

    Razer.RedPanda Guardian of the Forest Staff Member

    Hi there! Which version of the MacOS do you currently use? Let me know.
     
  5. ESC05

    ESC05 New Member

    the last one
     
  6. ESC05

    ESC05 New Member

    i uninstalled it, reinstalled, i tried all things possible, it (like all apps) do a jump when click the icon and next stop, 0 images, nothing
     
  7. Razer.RedPanda

    Razer.RedPanda Guardian of the Forest Staff Member

    Thanks for the reply. Please send over the build number of Synapse to me through PM? Let's continue there.
     
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