Hours aren't registering in Squad Rewards

Discussion in 'Razer Cortex' started by cheerus, Jun 19, 2021.

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  1. cheerus

    cheerus New Member

    I've been playing Minecraft for about 2 hours and then left Minecraft running for about another 5 hours but it didn't track it as hours or even minutes at all. It shows up as a supported game and even tried games like Fortnite and ROBLOX but it didn't log the playtime. I started today so that way the information and playtime is fresh.

    Attached Files:

  2. Michelle-RazerCortex

    Michelle-RazerCortex Well-Known Member Staff Member

    Hey there!

    Thank you very much for sharing your gameplay time issue here. My name is Michelle from the Technical Support Team. I will be delighted to assist you with your issue.

    Here could you please provide us with your Cortex logs for us to further investigate this issue? I have PMed you a simple guide to help you collect and upload your Cortex logs. Please check out if you need it.

    Thank you very much for your patience. We will be looking forward to your reply soon.

    Best regards,
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