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How can I exclude disabling a service that's not listed in razor?

Discussion in 'Razer Cortex' started by Exxips, May 20, 2020.

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  1. Exxips

    Exxips New Member

    I use some special driver/services to be able to use a non-xbox wireless gamepad on my PC. But when I use razor, it shuts down these services. I have to manually ctrl+alt+del to open the services tab and re-enable it myself. I checked in razor settings but this service, the one it keeps killing, isn't listed there to optimize or not. So is my only choice now to constantly alt-tab out of a game and enable it manually?
     
  2. Nancy8975

    Nancy8975 Administrator Staff Member

    Hi there, sorry to hear what you encountered.

    Can you provide the names of the services that are being closed? And we need your help getting some logs for investigation.

    Please download and unzip the file and run LogCollector.exe from here, then fill out the Description, then click Output button. There will be a zipped file generated on your desktop with all logs needed.

    Please upload the logs to services like Dropbox or Google Drive and paste the link here in the forum.

    Thank you in advance for your help.
     
  3. Exxips

    Exxips New Member

  4. Nancy8975

    Nancy8975 Administrator Staff Member

  5. Exxips

    Exxips New Member

    Hi, I'm not sure if I missed it the first time or there was a quiet update (doubt it) or if the scan didn't pick it up upon install or what, but it appeared after I restarted it. For awhile I was thinking it wasn't working though as it still closed the service, but on further inspection I think I didn't understand what "optimize" means - it basically means kill the task, right? That was confusing, because in some tabs, checking the box means keep something on, while in other tabs, checking the box means to turn it off. I think I have it figured out now though. Sorry for the confusion but thanks for the quick help.
     
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