Huntsman Elite doesnt connect to Synapse 3/Chroma Studio

Discussion in 'Razer Support' started by AladinoTrent, May 17, 2019.

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  1. AladinoTrent

    AladinoTrent New Member

    Hey,
    i have a Problem with my Synapse 3/Huntsman Elite.
    Somehow Synapse 3 doesnt recognizes the Keyboard, i tried to un/re-install the drivers and synapse (deleted hidden folders, other usb ports too...) but nothing works..

    Hope someone can Help me out :)

    https://imgur.com/euP6Bxm
    https://imgur.com/5ekT8y3
     
  2. Razer.RedPanda

    Razer.RedPanda Guardian of the Forest Staff Member

    Hello there! When did this issue start? Was this working before? Also, does the PC recognize the Huntsman Elite properly? Let me know.
     
  3. AladinoTrent

    AladinoTrent New Member

    Yeah it worked before normally with synapse 3.
    But after i installed Synapse 2 (for testing porpuses/uninstalled Synapse 3) it did not work anymore.

    Windows recognize the Huntsman Elite but Synapse 3 doesnt. (Sometimes it says: Driver unavailable but Synapse is installed...)
     
  4. Razer.RedPanda

    Razer.RedPanda Guardian of the Forest Staff Member

    Thanks for the reply. PM me the serial number as well as the link to this thread. Let's continue there.
     
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