Huntsman Elite keys "sticking"

Discussion in 'Razer Support' started by FlintTown, Jun 11, 2019.

Thread Status:
Not open for further replies.
  1. FlintTown

    FlintTown New Member

    Purchased a brand new huntsman elite and randomly playing any game one of the w,a,s,d keys just stay pressed (even though key is fully depressed). I dont know about any other key since this keyboard is primarily used for pc gaming. It doesn't matter what key I hit, but it will stop it. Thought it was a defective keyboard so returned it and got another only to be presented with the same exact issue. I have updated the firmware to the newest release that is available to the public. Anyone else having this issue and know how to fix it? Yes, the wrist pad is fully snapped in and secured. This is extremely disappointing since I really do like this keyboard but if this is not resolved soon it will need to be returned and sadly another brand choice to be made.
     
  2. Razer.Caziel

    Razer.Caziel I am the Lightbringer Staff Member

    Does the issue persist with and without Synapse running in the background when the wrist rest is completely disconnected?
     
  3. FlintTown

    FlintTown New Member

    I have yet to try it with Synapse not running. I will close the application entirely and test later today and reply with results.

    Update: So far it has not done it yet in the few hours of testing. If it happens I will report back here. If its the software than please... fix it.
     
    Last edited by a moderator: Jun 14, 2019
  4. Razer.Caziel

    Razer.Caziel I am the Lightbringer Staff Member

    Sounds like a plan. Will be closing this thread but feel free to send me further updates via PM so I can quickly help you out should this require further troubleshooting.
     
Thread Status:
Not open for further replies.
Sign In with Razer ID >


Don't have a Razer ID yet?
Get Razer ID >