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Huntsman Elite Media keys

Discussion in 'Keyboards' started by masterofdharma, Oct 19, 2018.

?

how meany people would like to see this added as a option upfront instead of not having it easily

  1. i would want this to be added

    100.0%
  2. i dont want this to be added

    0 vote(s)
    0.0%
  3. i dont have a opinion on this

    0 vote(s)
    0.0%
Multiple votes are allowed.
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  1. masterofdharma

    masterofdharma New Member

    so i just talked to a support person, the transcript will be in the bottom, and i was wondering if anyone els wanted to do this or knew how and could tell me! i want to make my media keys and wheel not just change my computer audio but to a specific program like youtube or spotify.

    Peripheral Support (10/19/2018, 4:27:46 PM): Welcome to Razer Support, my name is Felixjr A. Please hold for a few moments while I review your inquiry. For quality assurance purposes, you may be selected to receive a survey regarding your service experience.
    Me (10/19/2018, 4:28:03 PM): alright!
    Peripheral Support (10/19/2018, 4:29:21 PM): Hi, Luke. How are you doing today?
    Me (10/19/2018, 4:31:12 PM): amazing! i was just wondering if it was possible to change the media controls on the "huntsman elite" to include stuff like youtube, and change it from one audio change to a nother, (its changing my speeker audio and i want it to change my headphones)
    Peripheral Support (10/19/2018, 4:33:45 PM): I see. Before we proceed, can you please check if the information are correct:
    Name:Luke (removed from public eye)
    Email:slightly_sad:removed from public eye)
    Country: USA
    Me (10/19/2018, 4:34:10 PM): yup, thats all me!
    Peripheral Support (10/19/2018, 4:35:25 PM): Thank you for the confirmation. Your case number is (removed from public eye). Please save it in reference for this chat session.
    Peripheral Support (10/19/2018, 4:35:35 PM): May I ask for the serial number (S/N) and the product number (P/N) so I can verify the device?
    Me (10/19/2018, 4:35:59 PM): yup, where would this be located?
    Me (10/19/2018, 4:36:33 PM): nvm, i think i found it under the keybord
    Peripheral Support (10/19/2018, 4:36:40 PM): Cool!
    Me (10/19/2018, 4:38:02 PM): `(removed from public eye)
    Me (10/19/2018, 4:38:12 PM): that should be it
    Peripheral Support (10/19/2018, 4:38:34 PM): Thank you.
    Me (10/19/2018, 4:38:40 PM): np
    Peripheral Support (10/19/2018, 4:38:48 PM): Please give me 2-3 mins here to check this in our system.
    Me (10/19/2018, 4:38:55 PM): yup, no worries
    Peripheral Support (10/19/2018, 4:51:17 PM): Please bare with me because I'm having computer issue here in my end.
    Me (10/19/2018, 4:51:49 PM): yup, no worries, i have youtube so ill be fine :heart:
    Peripheral Support (10/19/2018, 4:53:09 PM): Thanks.
    Me (10/19/2018, 4:53:52 PM): np
    Peripheral Support (10/19/2018, 5:00:48 PM): Thank you for patiently waiting.
    Me (10/19/2018, 5:01:01 PM): no worries, is it all good now?
    Peripheral Support (10/19/2018, 5:02:06 PM): Yeah.
    Me (10/19/2018, 5:02:43 PM): alright
    Peripheral Support (10/19/2018, 5:06:11 PM): So, here's the thing. You can check Synapse and the possible keys the you can put.
    Peripheral Support (10/19/2018, 5:08:08 PM): Like you can go to keyboard and choose the key that you want to choose and on the left side it will show you the list of options the can only be use.
    Me (10/19/2018, 5:08:10 PM): theres also the situation that when i turn the dial for the multi-functionl digital dial, it changes my speaker audio and not the audio on a progrtam like spotify or something
    Me (10/19/2018, 5:09:08 PM): but i dont want to change the key, the key is fine that it uses, i wanjt to change what the key does.
    Peripheral Support (10/19/2018, 5:11:33 PM): I see, will that is not possible as on the Synapse is the only option that we can only change.
    Me (10/19/2018, 5:12:34 PM): well is it possible to change where it goes? because its also trying to change my monitors audio and not the audio that i use
    Peripheral Support (10/19/2018, 5:13:53 PM): What do you mean where it goes?
    Me (10/19/2018, 5:16:32 PM): if you rightclick on your home screen on your speaker icon, then click sounds (windows 10) and click playback options, you can change witch one you hear your sound from and set different ones to default or priority. is there a way to do that, so insted of trying to lower or raise the monitors audio, it changes the audio that i am using
    Peripheral Support (10/19/2018, 5:18:27 PM): That is not possible as well.
    Me (10/19/2018, 5:18:32 PM): your older progtram "razer surround pro" does this\
    Me (10/19/2018, 5:18:39 PM): why not?
    Me (10/19/2018, 5:20:23 PM): nvm i just found a way to do something you just said impossible
    Me (10/19/2018, 5:20:49 PM): i changed it to go with my razer surround audio witch you said was not possible \
    Me (10/19/2018, 5:23:26 PM): so are we sure the first thing i asked is not possible?
    Me (10/19/2018, 5:24:52 PM): i mean it doesnt work that well, but hay, i just did one thing that was not ment to work so i might be able to get it to work more later
    Peripheral Support (10/19/2018, 5:27:53 PM): Well, literally that wont work in the design of the Huntsman Elite but what I can do is feedback this to our engineering team.
    Me (10/19/2018, 5:28:26 PM): i would appreciate that, but it does, i just did it, im not joking
    Me (10/19/2018, 5:29:19 PM): i think a update or feature would work better then what i did, and more people would probably like it more if so as well
    Peripheral Support (10/19/2018, 5:29:39 PM): I understand, we will verify this as well this to our end.
    Me (10/19/2018, 5:29:57 PM): alright, make sure to ask them one other thing please
    Peripheral Support (10/19/2018, 5:29:58 PM): I will send you an email for any updates.
    Me (10/19/2018, 5:30:02 PM): hold up!
    Peripheral Support (10/19/2018, 5:30:22 PM): Go ahead.
    Me (10/19/2018, 5:30:49 PM): it only turns off or on the audio, when i scroll down or up on the audio, it will mute or go full blast even when at like 50% on the audio section
    Me (10/19/2018, 5:31:18 PM): or like 10 or 5 or 1% still sounds full, but at 0 it mutes itself
    Peripheral Support (10/19/2018, 5:32:12 PM): Alright. I will make sure to ask this as well.
    Me (10/19/2018, 5:32:24 PM): but only when in razer audio pro thing from, like 5 years ago ish or less
    Me (10/19/2018, 5:32:41 PM): alright, i would appreciate that! good luck!

    this is the transcript with the removal of my email i used, the code case number thing, and the S/N.
     
    pancholr likes this.
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