Huntsman Elite Volume wheel - Skipping levels & working on its own

Discussion in 'Keyboards' started by AlexPilon666, Apr 13, 2019.

  1. AlexPilon666

    AlexPilon666 New Member

    Hi everyone,

    Bought a Huntsman Elite in July of 2018, and a few months ago I've started noticing that the volume wheel is acting up in three different ways:
    1. When using it, the volume will jump up and down, no matter if I try and raise or lower the volume
    2. Instead of adjusting the level by 2 points, it'll jump by anywhere from 2 to 20 points at a shot
    3. The volume will sometimes just change by itself, when the keyboard isn't even remotely being touched
    Problems #1 and #2 I've had happen with different non-Razer mice in the past, and I always ended up having to purchase a new mouse.
    Problem #3 though is just weird.

    I'm thinking it might be my computer acting up, but I'd have to reinstall my OS to figure it out (I don't have another Windows computer at home for testing).

    My current setup is as follows:
    - Windows 10 Pro x64 v1809 fully patched as of time of writing
    - Razer Synapse v3.4.401.32710

    Has anyone else experienced that issue with that keyboard ?

    Thanks!
     
    pancholr likes this.
  2. BlackFireDragon

    BlackFireDragon Active Member

    When you slide wheel by little you feel the force of buton and the "click" from it ?
     
  3. AlexPilon666

    AlexPilon666 New Member

    Yup, I do. I feel a single click, not multiple, and then the volume jumps all over.

    I went on support chat yesterday, was given an RMA, but would really like not having to lose access to my keyboard for 2 weeks, if there's an actual fix!
     
  4. BlackFireDragon

    BlackFireDragon Active Member

    You remember when the issue start if there was any accident or update in windows or any other app on your pc ?
     
  5. AlexPilon666

    AlexPilon666 New Member

    Started happening too long ago, I'd say easily 4-5 months, so there have been multiple Windows and application updates ever since.
    I only flagged it now because it started changing the volume on its own, which is both creepy and annoying hehe

    Yesterday with support we tried running the keyboard on different USB ports, while making sure all Razer apps were closed: no success.

    I found in Razer's FAQ for the keyboard that there was a firmware update. Did it, still didn't help.
     
  6. BlackFireDragon

    BlackFireDragon Active Member

    In this case i can only recommend you cheacking it on difrent pc if you dont remember if something was change before the issue. This give you clear info where the issue is if on difrent pc the issue dont show up the problem will be on your pc hardwere but most likly softwere if appear the issue will be on keybord pcb itself and on your own you do anything without loseing warranty.
     
  7. AlexPilon666

    AlexPilon666 New Member

    While on support chat, I dug up my old Macbook Pro 15" with Linux on it, plugged the keyboard in it, and the same issue persisted, thus proving the issue seems to be hardware related, as my Linux install obviously has no Razer software whatsoever, only default keyboard drivers.

    Kinda always knew it was hardware...was just hoping there was some miracle solution where I wouldn't have to send it for RMA hehe

    Thanks for the help!
     
  8. BlackFireDragon

    BlackFireDragon Active Member

    IN this case the best will send it to get repalce unit. On your own you dont repair the issue ;/
     
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