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Huntsman mini broke my windows

Discussion in 'Keyboards' started by aaccensi, Nov 11, 2020.

  1. aaccensi

    aaccensi New Member

    I just bought the huntsman mini which I totally love in terms of look and feel... but I'm returning it right away :slightly_sad:
    This is the 2nd time I buy a razer product and have to return it, both times the product had so much potential and both times seems like "lack of test" is the reason the product is barely usable, a real pitty cause I truly love the look and feel.

    Well, I go to the point. Got the keyboard yesterday and I wasn't able to use the "onboard" profiles, synapse lets me load them and all that but when I cycle trough them in the keyboard with synapse turned off they do not work (I always get the same "Spectrum cycling" lighning no mater what I loaded into the profile).

    So I headed to the support page for the keyboard and found that there is firmware update, I though "Great! this might fix the issue"... After installing the driver the keyboard FN combos were messed and the windows taskbar unusable, the FN combos were fixed once I launched again synapse but the windows taskbar is broken for the span of 4 to 5 minutes every time I start windows (that is simply unbearable, I have to reinstall windows now but I cannot keep a keyboard that I know can cause that, not the keyboard itself, but the support attached to it).
     
  2. aaccensi

    aaccensi New Member

    It's definetly a official firmware update: http://drivers.razersupport.com//in...parentcategoryid=1056&pcid=1018&nav=0,77,1018 can be accessed from here: https://mysupport.razer.com/app/answers/detail/a_id/3609/

    The issue is tied to the keyboard somehow, I don't even have synapse configured to start up with windows and I tried pluggin the old keyboard and the windows taskbar does not have the issue with it, is only with the huntsman mini connected (after the firmware update).

    And I'm not pursuing support for this, the keyboard is 1 day old so 'm simply exchanging it with another one (from another brand) with the vendor. Pitty cause I read Razer improved a lot in the last years and I was ready to jump in when I saw the looks of this keyboard.
     
  3. aaccensi

    aaccensi New Member

    But what on earth... I'd like to think you just misunderstaood my post as a rant, but it really is not the case. I said that I load the profiles with synapse indeed, the idea of that is to put them on the onboard memory so you don't need synapse running or even the same computer for that matter to get that profile working on the keyboard. I thought it was pretty obvious. So yeah, I can turn on synapse do stuff and then turn it off.

    I don't understand now you looking down on me for wanting to change a product that gives me troubles. Feel free to buy the huntsman mini and install that firmware to test if it works because sure as hell I'm not gonna be testing a product "until it works", that is something that a company should do on their own. I also understand is hard to foresee all issues or possible compatibility issues, but like you said.. I never heard of a keyboard messing up anything, so something must be pretty off there.
     
  4. aaccensi

    aaccensi New Member

    Alright, it must be a misunderstanding, but if I may give some advice, next time that you want to truly help do not question their case or try to find contradictions in their case like you did with mine, otherwise they will feel everything but "helped". First impressions count and this was a very bad first impression from this comunity for me (Logging off for good from this thread, and comunity even).

    Nonetheless, thanks for trying to help and stay safe too.
     
  5. @aaccensi wondering if you ever solved your problem? I'm having the exact same issue you are having.
     
  6. aaccensi

    aaccensi New Member

    @retroMagentaPinksigns170 the issue was gone as soon as I plugged back my old keyboard. I believe the firmware got screwed with the update I installed and it was having problems interacting with windows. But since it was my first day with the keyboard I simply returned it so I have no clue how to fix it. I guess reverting back to the original firmware should work, but I have no clue if there is a factory reset option or a downgrade installer somewhere.
     
  7. TiredCube

    TiredCube New Member

    Could this be related to the issue some of us have reported here: Razer Insider | Forum - HUNTSMAN MINI - partial working ?

    It might have been resolved through a software/driver update or plugging in another keyboard.

    However, I must thank you for linking to the page with the firmware update for the Huntsman Mini. I will bookmark it, in case the problem returns.
     
  8. aaccensi

    aaccensi New Member

    It dosn't sound like the same problem so I have no clue if is related. The only thing I can tell you is that I didn't link tot that page for people to install that firmware update, but just to prove it existed to someone in this thread that doubted everything I said that was telling me that the only official updates went trough Synapse. In fact the whole point was that installing that firmware only caused me more issues besides the one I was trying to fix.
     
  9. ValkyrieX

    ValkyrieX New Member

    Hi all!

    Just thought I'd chime in here and let you know that I have the exact same problem that occurred in exactly the same way. Summary: updated firmware to latest version, which caused the same task bar issue as described by the OP. Solved by changing to a different keyboard whereby everything is now working fine. Tested again by swapping back, where the problem can be replicated.

    It seems there is an issue with the latest firmware.

    @Razer Support: Recommend looking into this as soon as possible as I cannot use your keyboard at the moment.

    Thank you kindly.
     
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