I just got an email with a return label for this issue. My support ticket says issue with W key (up) because that is what stuck in the video I sent them. It has happened to me multiple times.. mostly with A and D. WASD are the only keys that I use for moving around in games, so I am pretty sure it is not a switch issue. Has anyone mailed their keyboard back for this issue and gotten results? I thought there might be a chance they changed hardware, because I bought mine back when it first came out. I don't use WASD a ton for games, but that is what frustrates me.. I don't use it a ton, but still have the issue. I really don't want to ship my keyboard in for something that is not even a hardware issue. Last question, is there a way to talk to support on the phone?