Hypershift Stopped Working After December 2020 Synapse Update. | Razer Insider

Hypershift Stopped Working After December 2020 Synapse Update.

  • 24 December 2020
  • 17 replies
  • 23 views
A
Huntsman Elite. Hypershift stopped working after this latest update. Everything was working fine before that. It seems that I am not the only one with this problem.

TEST YOUR UPDATES BEFORE PUSHING THEM!!!

Synapse Log File: (*Omitted)
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17 Replies

Razer.Speedcr0ss
Userlevel 7
adingess
Huntsman Elite. Hypershift stopped working after this latest update. Everything was working fine before that. It seems that I am not the only one with this problem.

TEST YOUR UPDATES BEFORE PUSHING THEM!!!

Synapse Log File: https://www.dropbox.com/s/4hxgaiekji1f44u/SynapseLogs.zip?dl=0


Hi there! Thanks for initiating this thread. Allow me to help. Please perform the steps below and see if it helps:

O
I tied this, and it works once after reboot as before. I boot, put to sleep with the hypershift, then wake up, and then it wont put it back to sleep. None of the buttons, such as key luminance work. I can try to completely uninstall and reinstall...
A
I have the same problem. It worked once, but now it has STOPPED working AGAIN.....
B
Repair did nothing for me, i didnt use it too much mainly for lighting profiles. ill just wait for an update
H
I am also having this problem. I have repaired, uninstalled, restarted and other things but none of them solve the issue. The Fn key will light up all the basic functions but it does not work. It only works once then if I turn off, sleep, or hibernate it doesn't work the next time.

Only functions properly when synapse it closed completely, and stops working once opened again.
A
For me, It works only after restart. when you boot the pc after shutting it down, hypershift stops working.
A
Didn't fix it for me and exactly the same issue
A
Razer, Any Update? Are your techs looking into this?
A
Hello Razer. Is anyone looking into this???
A
From Reddit:
"Yes, this is a known problem for the Hunstman Elite that everyone is having which was caused due to the December update, It should work if you disconnect the wrist rest however for a temporary fix and hope that razer patches this soon."

Razer, is anyone looking into this? Are you working on a patch, or can you provide a DL link for an older version of synapse in the meantime?
Razer.Speedcr0ss
Userlevel 7
Hi everyone! Hi everyone! Razer is aware of this issue. I need everyone's cooperation. Please collect the Synapse 3.0 logs, and let our Support Team take over by submitting a case. Ensure to save the compressed files via Google Drive or to any online drive account, then paste the link in the message field.
A
Thank you. I have posted my Dropbox files in the OP. LMK if there's anything else I can to do help escalate this ticket. In the meantime can you please provide an older version of synapse that we can download and use? It was working fine up until the latest update.
O
Hello fellow members. I have the same issue since the last update. Hypershift returns after I reinstall the synapse software, however crashes and never returns after I suspend my machine or restart it. I have created a new support ticket. Hope this gets resolved soon. I wish everyone a very happy new year!
N
Same issue here... its soo frustrating
have to uninstall and then install again to make it work only for once then again it wont work
what more frustrating is there is no way to go back to previous version.....
A
It's been almost 2 weeks since this was submitted. Why has there not been ANY updates on this? When someone spends $200 on a keyboard, you better believe they WANT IT TO WORK!!! Razer.... Updates. Now! Please!
A
On a side note, Is anyone else getting random website errors when trying to post a reply? It never says what error has been called, and I have to click "Post Reply" about 7-10 times before it actually posts a reply???
Razer.Speedcr0ss
Userlevel 7
Hey everyone! Our Support Team is aware of it. I recommend submitting a case to our Support Team so they track the affected users and gather your laptop's Razer Synapse 3.0 logs too.

Hi adingess! I have the same issue. I've reported this to our team and waiting for our devs follow-up.
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