I bought two peripherals as a professional animator and video producer and several months into owning them, the software has turned out to be a complete disappointment and cost me insane amounts of time trying to work backwards and even start over completely, to get my very important profiles to work. This started with me buying the chroma keypad and the blackwidow from Amazon, but they were so insanely clackity and THE STEALTH VERSIONS WERE NOT AVAILABLE ON AMAZON!!. So...I had to pay all the insane shipping back to Amazon and THEN wait even longer to get the so-called stealth (not stealthy) from Razer directly. This stuff is still ridiculously loud and on this layer alone, I feel cheated and owed money. NOW, the software is a total mess and totally unreliable. I do not think there is any excuse for this. I am a professional working at almost 40 dollars an hour and have invested a ton of time programming macros and colors, then memorizing the layouts, in order to dramatically speed up my work flow. What has happened is a crazy need for the software to login to the site that is not managing profiles properly and completely destroys all the work I have done. When contacting your "customer service" the answers did not work.