I am not able to receive an OTP on mail | Razer Insider

I am not able to receive an OTP on mail

  • 17 February 2021
  • 7 replies
  • 38 views
O
I have money in my razer I'd and I am not able to purchase anything with it coz I can't receive OTP to complete the purchase I will install otp but I cannot install it. The password does not come to the mail. razer support not helping for 1 week

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7 Replies

FiszPL
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Userlevel 7
Badge +1
What e-mail do you using? Are you 100% sure, that any spam filters are not blocking incomming e-mails?
O
FiszPL
What e-mail do you using? Are you 100% sure, that any spam filters are not blocking incomming e-mails?

Yes I am sure there are support messages but no mail for OTP
FiszPL
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Userlevel 7
Badge +1
ofisotherscevirme
Yes I am sure there are support messages but no mail for OTP

Support messages means nothing 😉 For OTP they could use different e-mail address, which could be blocked.
O
FiszPL
Support messages means nothing 😉 For OTP they could use different e-mail address, which could be blocked.


Unfortunately they don't help I guess my razer gold is wasted, I won't use razer gold again
xCryptik
Rank
Userlevel 7
ofisotherscevirme
I have money in my razer I'd and I am not able to purchase anything with it coz I can't receive OTP to complete the purchase I will install otp but I cannot install it. The password does not come to the mail. razer support not helping for 1 week


Hi @ofisotherscevirme,
Upon checking, the account has no OTP set so the OTP will be directly send to email address. So needs to view it from there as the 2FA have been removed.
However, since you're still unable to get the OTP to email address, could you take a video recording of your screen requesting for the OTP and send an email to [email]gold-support@razer.com[/email]?
O
xCryptik
Hi @ofisotherscevirme,
Upon checking, the account has no OTP set so the OTP will be directly send to email address. So needs to view it from there as the 2FA have been removed.
However, since you're still unable to get the OTP to email address, could you take a video recording of your screen requesting for the OTP and send an email to [email]gold-support@razer.com[/email]?

I sent a video
O



Can you check the Razer support suggestion?
I know these, when the e-mail password is not received, I cannot establish google auth
Razer support is troublesome never solution
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