i cant hear audio in certain games | Razer Insider

i cant hear audio in certain games

  • 1 December 2022
  • 5 replies
  • 108 views
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I have A Razer Kraken BT kitty Bluetooth Quartz edition (this issue has been going on for quite a while) every time I load up certain games for some reason no audio comes out from any app I've tried almost every possibility, I've tried removing the device and reconnecting it but nothing seems to change with this headset I also use a razer seiren mini if that helps with anything, without it It won't work but that's not much of an issue it's just some games I get in my audio cuts out and I can't hear anything even when I tab out my game the audio comes back after I close the game, I've tried going into settings and changing the games input and output and also changed the input and output in the game (If available) If anyone knows how to fix this that isnt disconnecting and reconnecting i would appreciate the help.

another thing my headset doesn't show in the razer synapse app and I'm not sure how to connect it because it says it should automatically connect to the app. Headset: Razer Kraken BT kitty Bluetooth Quartz edition

5 Replies

Razer.Speedcr0ss
Userlevel 7
beststoryCameoPink586
I have A Razer Kraken BT kitty Bluetooth Quartz edition (this issue has been going on for quite a while) every time I load up certain games for some reason no audio comes out from any app I've tried almost every possibility, I've tried removing the device and reconnecting it but nothing seems to change with this headset I also use a razer seiren mini if that helps with anything, without it It won't work but that's not much of an issue it's just some games I get in my audio cuts out and I can't hear anything even when I tab out my game the audio comes back after I close the game, I've tried going into settings and changing the games input and output and also changed the input and output in the game (If available) If anyone knows how to fix this that isnt disconnecting and reconnecting i would appreciate the help.

another thing my headset doesn't show in the razer synapse app and I'm not sure how to connect it because it says it should automatically connect to the app. Headset: Razer Kraken BT kitty Bluetooth Quartz edition


That's odd. Please check if the same behavior happens when a 3.5mm headset is used for the same games/apps you are having trouble with audio. If feasible, try another Bluetooth headset for your apps and programs and see if there's an issue. I’ll be locking this thread now to divert our conversation privately.
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Razer.Speedcr0ss
That's odd. Please check if the same behavior happens when a 3.5mm headset is used for the same games/apps you are having trouble with audio. If feasible, try another Bluetooth headset for your apps and programs and see if there's an issue.

i have another headset but its a wired one and it does work.But i want to find the issue and resolve it for my bluetooth headset
Razer.Speedcr0ss
Userlevel 7
beststoryCameoPink586
i have another headset but its a wired one and it does work.But i want to find the issue and resolve it for my bluetooth headset


Aside from reinstalling the game (I know it is tedious), you can select the headset with “Hands-Free AG Audio” as the playback device in your speaker icon found in the Windows system tray. Let me know how it goes.
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Razer.Speedcr0ss
Aside from reinstalling the game (I know it is tedious), you can select the headset with “Hands-Free AG Audio” as the playback device in your speaker icon found in the Windows system tray. Let me know how it goes.

the problem with that is that it it is an input device and everytime i do use it as an input instead, it doesnt have any sound coming through. It's not an actual output in settings
Razer.Speedcr0ss
Userlevel 7
beststoryCameoPink586
the problem with that is that it it is an input device and everytime i do use it as an input instead, it doesnt have any sound coming through. It's not an actual output in settings


Did you try running the Windows sound troubleshooter? Should the issue persist, please send me a PM or submit a case to our Support Team here.

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