I want your opinions about what to do about my redeemed Zsilver

Discussion in 'Razer Gold & Silver' started by BlueSoulSlayer, Oct 1, 2017.

Thread Status:
Not open for further replies.
  1. BlueSoulSlayer

    BlueSoulSlayer New Member

    Hello
    I'm from NZ and I have redeemed a Tartarus Chroma Code for the Zvault nearly a month ago (7th September). I was one of the unlucky people that can't redeem it because it's out of stock unfortunately. I checked with the Razer support and they said Razer will restock before December.
    It has nearly been one month and i've been checking the store. It still hasn't been restocked. But recently the Tartarus Chroma was taken off the Zvault. It made me worry because it made me think that the Tartarus Chroma won't be restocked. It will be restocked, right?
    I highly prefer not to get a refund because I would like to get the Tartarus because the palm thing on the Orbweaver is gonna have sweat all over the palm area. (I'm quite a sweaty gamer btw.) I also wouldn't want the Orbweaver because of the zsilver price. Oh, I just checked Orbweaver (in NZ Razerstore) and the green was out of stock too.
    Tl:dr
    I just want some words of reassurance from the community, that the Tartarus Chroma will be restocked.
    If it is possible, I also want to know
    • What was the longest wait for a restock for an item?
    • When do you think that the Tartarus Chroma will be restocked (or a rough estimate)?
    Many Thanks
    -Nathan

    (Sorry If this is supposed to be somewhere else, I couldn't pick between Keyboards and Zvault)
     
  2. BlueSoulSlayer

    BlueSoulSlayer New Member

    I feel bad now since I've naturally gained my confidence back in Razer restocking the Tartarus Chroma. Now this post is here and I don't know what to do XD.
     
    zeylzender likes this.
  3. 56753

    56753 New Member

    it may help if you tagged a razer staff member so he can see it idk try it
     
  4. Mroczna

    Mroczna New Member

    Did You redeemed Tartarus Chroma Code while it was out of stock? :/
     
    H00dy likes this.
  5. BlueSoulSlayer

    BlueSoulSlayer New Member

    It's ok now, i'll just play the waiting game
    thanks for suggesting that
    Hmm I thought it was in stock but I was short of some Zsilver. I needed a few more zSilver so a few days past, so I earned some and the Tartarus Chroma was a quite nice deal, which explained how it was out of stock real quick. :stuck_out_tongue_winking_eye:
    • × •
     
  6. I'm quite in the same position as you, I have changed my zSilvers for Razer Tartarus Chroma code and then noticed that it was out of stock (it was in September). I were waiting for one month but it was still out of stock so I have sent a ticket to the support.

    I got the "copy-paste" answer saying that I need to wait until 31 December etc etc and that they believe that the store will replenish the stock. Now, it was deleted from the store and replaced by Tartarus V2 on which my code is not working (obviously). So I have resent a ticket to support again and asked what we can do because Tartarus Chroma was replaced. And what I have got ?

    "Copy-paste" answer again, need to wait but for what ? replenish stock ? giving back zSilvers ? something else ? -_- Zero helping, nothing, just repeating that I need to wait until the end of the year, all the time the same answer, like a bot :/

    I were always believing in Razer motto "by gamers to gamers" but now I see that it's not applying for everyone of the stuff. I have redeemed code for something out of stock, ok I can wait some time, but after 2 months of waiting and with Tartarus deleted from the store they say me to wait 1 month and half more for I don't know solution -_-
     
  7. Hucast

    Hucast Well-Known Member

    Really? I'm using the Cortex Support right now. The initial response didn't seem automated. My issue still isn't resolved so I had to send an e-mail back and the only thing that seem automated was the acknowledgment e-mail. When I used the Cortex team last summer, I don't really remember it being automated either. All though I understand that not every support agent is identical.
     
  8. Answer from 16th October:

    "Thanks for contacting us. Unfortunately we do not have any information on when the physical stocks for the Razer Tartarus Chroma will be replenished for your region.

    However as your voucher code will only expire on 31 December 2017, we are confident that RazerStore.com will replenish stocks before this date.

    In the event that you are still unable to utilize your voucher code after this date due to lack of stocks, please feel free to approach us again for assistance.

    We apologize for the inconveniences caused."

    and the answer from yesterday:

    "Hi!
    Thanks for contacting us. As your voucher code will only expire on 31 December 2017, we are confident that RazerStore.com will replenish stocks before this date.

    In the event that you are still unable to utilize your voucher code after 31 December 2017 due to lack of stocks, please feel free to contact us again for further assistance.

    We apologize for the inconveniences caused."
     
  9. BlueSoulSlayer

    BlueSoulSlayer New Member

    I asked zVault support (https://zvault.razerzone.com/inbox/submit) , they should be able to help you.
    "Thank you for contacting us and we're terribly sorry to hear about your issue. We have received confirmation that the Razer Tartarus Chroma is no longer in production..."
    I asked them if I could get Razer Tartarus v2 but they weren't allowed to offer it to me at the time. But they offered me a Orbweaver Chroma or my zSilver back. (I was happy with the choices they gave me because I choose the Razer Orbweaver Chroma.)

    Overall I don't know if it was worth the 4 month wait but for now i'm happy that they were able to help me out.
     
  10. What's funny it's that after my argument that Tartarus was deleted from the store i got for answer:

    "Hi!
    If you are still unable to utilize your voucher code after 31 December 2017 due to lack of stocks, please contact us again for further assistance.
    Thank you. "

    Again meaningless answer -_-
     
  11. BlueSoulSlayer

    BlueSoulSlayer New Member

  12. I would be rather happy if they offer me orbweaver
     
  13. Yeah I sent a ticket there directly
     
  14. BlueSoulSlayer

    BlueSoulSlayer New Member

    Hmm oh i'm in New Zealand btw. What is your country?
     
  15. I'm living in France
     
  16. CiannPT

    CiannPT Active Member

    You should try other ways to get support, those answers look like the standard answer to an "out of stock" problem.
    Worst case scenario you wait until the new year and then they will solve it.
     
Thread Status:
Not open for further replies.
Sign In with Razer ID >


Don't have a Razer ID yet?
Get Razer ID >