I would stay away from Razer due to their customer support

I had sent my laptop in for repair through their extended warranty program and it was considered "Salvaged" and a replacement laptop was going to be issued. The replacement claim was authorized and was told that it is a 7-10 business day processing time. Three weeks later I try calling to just get an update on the processing information but it is practically impossible to reach any competent staff member. I was referred to three different phone numbers and departments all claiming that it is not their department and cross-referenced me back to phone numbers I had initially been given. I have reached back out to the warranty department just asking for a value refund to take my business elsewhere. This has to be, by far, the worst customer service along with the impossible access of where to find contact information. I highly recommend staying away from Razer if you are at a toss-up between this company and a competing manufacturer.