I'm leaving...

Discussion in 'General Discussion' started by VAPORSLAV, Jul 11, 2018.

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    VAPORSLAV New Member

    Farewell, all my RAZER friends. I am leaving for Corsair, and I know "Traitor!" "Burn the Witch!", etc, etc.

    But it has come for me to realize that forcing myself to like a brand and purposely harm my financial and current situation for some expensive gear that I can hardly afford, and that will break pretty soon.

    I've had terrible experience with RAZER Customer support and RMA, receiving broken products, and taking months to finally get a refund.

    I respect everyone's view of RAZER and Corsair. And will not attack anyone based on their preference.

    If you can't afford many RAZER products, then do not force yourself to buy them, no matter how much of a "Cult of RAZER" member you are, if you are harming your financial situation and your wallet, then you need to stop.

    Farewell, everyone....
    Quacki, Theeon, pancholr and 3 others like this.
  2. No hate here. I'm in a similar situation. 2 laptops down with bad motherboards and excruciatingly painful cost to repair. I have 1 Razer left (which will be my last) and still have my 2 Alienware laptops and 1 rig that have had minimal issues but were able to get repair parts and fix myself.

    Game on, you magnificent bastard!
  3. but don't Corsair and Razer products cost about the same $$$ wise?
    jcx200, NebulaMask and ARMOR_152 like this.
  4. shmekermeister

    shmekermeister Well-Known Member

    Sad to see anyone go :frown_:
    From financial point of view, and bad experience I know you are making the best step for yourself. It's sad, but I do understand and I hope that you will return in near future.
    Quacki likes this.
  5. 0V3R_K1LL

    0V3R_K1LL Well-Known Member

    I know the feel bro. Have had terrible experiences with support. I was heavily invested into the zSilver thing when it started out so the last peripheral I bought from my own pocket was a Deathadder Chroma. Now I just cash in on the zSilver so I dont have the guilt of spending too much on Razer devices.

    Support is actually terrible. I have had better experiences with Logitech, who sent me a new mouse even when I hadnt sent in the old defective one. And HyperX even sent me new earpads and a mic even after the 2 year warranty had ended. Those companies know how to retain customers.
  6. TexasGamer1337

    TexasGamer1337 Well-Known Member

    As much as I love razer I agree their prices are little pricey, I might be switching to HyperX or something for audio because the kraken's aren't the greatest so if a V3 doesn't come out im switching
  7. ShengliverWang

    ShengliverWang New Member

    Razer laptops really need to up their stability. A hefty investment would normally see a year's performance of the machine. That's a shame. My 2016 razer is still down.
    Last edited: Jul 12, 2018
  8. Dekades

    Dekades Community Cowboy Staff Member

    I think that's pretty solid financial advice across the board with ANY product from ANY brand.

    It's important to listen to the comments everyone has to share. It feels bad to hear them, but it's part of the business we're in and it's nothing we're ignoring. Things don't happen overnight, we're a global company. But we care, too, even if it doesn't seem like it. We have active discussions here in the office on how we can better help people and provide better value for our entire Razer family.

    We hate to see you go, but if you ever have a change of heart, you know where to find us.
  9. rpi22

    rpi22 New Member

    I am also leaving Razer due to poor customer support. I paid $2,900 for my Razer Blade 14" in 2014, and less than 4 years later I can not have the battery replaced. My expensive and completely adequate hardware is rendered useless by Razer choosing not support a part that they knew would fail quickly when designing the system.
    Supporting batteries on Razer Blade's for a longer period a time is one way Razer can provide better value to its customers, or at least offer them a better deal than 30% off a 2-year old refurbished model that will run into the same problem 2-years down the road. That is unacceptable and malicious, it shows me that Razer does not care about their customers.
    Killi8n likes this.

    VAPORSLAV New Member

  11. CXTKRS1

    CXTKRS1 Member

    People can be bias towards the brands they like (which I find strange) but in reality nothing is wrong with Corsair products. I think when it comes to peripherals Razer has them beat on RGB but only on the hardware side as ICUE is shaping up nicely IMO. I actually held off on buying a headset base station because I'm not sure whether I want to go with Corsair or Razer. My experience with Razer so far has been good with my Chroma-X Blackwidow having two small cosmetic issues and a Firefly that for some reason flickers when it shifts to blue. Still the undisputed advantage Corsair has is the wide range of products they offer to the PC guys which is something I do not see Razer ever being able to match them on.
  12. TK-1987

    TK-1987 Active Member

    No shame dude. There are quite a few of us that are Razer Fans that aren’t afraid to admit that Razer has a real serious issue with support. I have my own horro stories that I’ve told over and over. Heck I’m surprised no ones called me out and called me a Razer Hater. Sad truth is I love their designs on products. And I have had some really good stuff from them. But, I will never buy a mouse from them. Logitech has earned my trust and I own two currently. If I have one more bad experience with customer support over anything I’ll be gone myself. Other manufacturers have caught up to Razer in design and have better overall support channels and turn around times.
    Killi8n likes this.

    VAPORSLAV New Member

    I feel like I just started the "#MeToo" of RAZER.
  14. With all due respect: Nobody forced you to love Razer or choose their peripherals or hardware. That you are leaving is a decision that only you chose, because I also imagine that nobody forced you.

    But if I'm going to tell you something, if you think you can find a better technical support in another company or a product that satisfies your needs in another logo where the discounts and reimbursements are better, you are very wrong.

    Here we all have gone through similar things, where every day we write and throw our frustration as if it were a game spell in this forum, by mail or live chat, sometimes even feel despised, we have all gone through that, but I did not It seems that it is a motive to get rid of this triple snake, which maintains a forum like a nice family, hundreds of news and questions in search of improving their fabrications, have you seen Corsair or any other Hardware Gaming Company ask: What do you think we should launch again? No, because here you look for and find the best experience for each of us to sit on a PC or Battlestation. We are a huge community of gamers every day who type, die and respawn thanks to Razer, because they have chosen this design and price above others and because they really love it.

    I love Razer, like everyone here, but my frustrations with the company will not force me to abandon it, on the contrary, they will help me express my feelings and motives here and everywhere, always looking for improvements-changes and understanding between both parties , helping to immortalize the quality of Razer as the company we chose to assemble our Battlestation.

    Remember, this is a company, not a mother and father who fulfill all your wishes. Let's be patient :)

    Greetings and good day
    Killi8n, shmekermeister and Dekades like this.
  15. CXTKRS1

    CXTKRS1 Member

    Again brand bias (or love) is something I cannot quite understand but each to their own. I own a lot of Razer peripherals simply because I hate having to mess with several different interfaces if I want to make some changes. I already have Synapse, Link (ICUE), Mystic, and Logitech opened if I have my G910 Spark connected. I considered buying MSI gear to match my GPU and MB but they are not known for quality peripheral hardware and support for those without directly contacting MSI is pretty much nonexistent. I'm not saying their stuff is trash it is just hardly anyone owns something like an MSI keyboard. Few people on the MSI forums even know anything about the gear MSI offers outside of monitors, GPUs, and MBs. Honestly though guys if you want top notch support go with Alienware and be done with it. Note this awesome customer service is baked into the price of each and every item that Alienware sells on top of the fact product variety just isn't something you will have. However their response time is typically quick and they might even kiss your rear if need be.
    Killi8n likes this.
  16. ShengliverWang

    ShengliverWang New Member

    The way you talk about Razer is just like the way I talk about my son. He is not perfect, but he is still growing. I love him unconditionally. You do Razer unconditionally, too.

    My own experience tells me that many other companies offer far better customer service.
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