Impossible to install Razer Deathadder v2 / Synapse 3 beta | Razer Insider

Impossible to install Razer Deathadder v2 / Synapse 3 beta

  • 27 May 2020
  • 1 reply
  • 13 views

Hello,

So i have purchased a Razer Deathadder v2 mouse but i find it impossible to install it /get it recognised correctly by Windows /Synapse 3 beta.
During instalation of Synapse i get the "Windows cant verify the publisher of this driver software" 6 times, i select "install this driver software anyway" and after instalation is finished, i can see mouse name in device manager but with the caution sign. ->at this point the mouse it is not working.

I have tried installing with antivirus/firewall off, Windows Driver Certificate Verification off, but the behaviour is the same.

If i select Update Driver software in Device manager, it switches from Razer DeathAdder V2 to HID - compliant mouse and it works but it still doesnt see the mouse in Synapse (obviously).

Can someone please help me to solve this issue? :slightly_sad:
I`m thinking:
a) Force sign those drivers (if its possible)
b) Found a way to make my windows ignore the fact that some of the drivers are unsigned

*Removed SN from public view.

Edit:

Some more information:
After i restart the PC, i get a pop-up from Synapse wanting to install/configure something and if i try to go further with it, i get the error from the image:

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1 Reply

Userlevel 7
This looks like a corrupted packaged drivers. Please indicate your OS variant and version and a link to where you got the installer for the app. I'd appreciate it if you can share your system and application logs from Windows Event Viewer with me. Send those to me via PM along with the serial number of the mouse. I'll take it from there.