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Incident: 191108-020135

Discussion in 'Razer Support' started by Stonen, Mar 31, 2020.

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  1. Stonen

    Stonen New Member

    After a very very long back and forth with Dino F, i received a brand new phone. everything was working just fine. but when the March 2020 security patch update come out, i performed the update and since then i am not able to perform phone calls. here is what i did:
    - contacted my carrier, troubleshoot the issue with them (inserted my sim card on my wife phone, The SIM card does work on my wife phone, a Samsung S7 that is about 4 years old)
    - The carrier sent me a brand new SIM card, also does not work on the Razer phone bur works on my wife S7
    - I performed a factory reset and i am still not able to make a phone call, nor local or international calls. At this point, i am paying extra money to Skype (CAD$ 10.00 per month) for unlimited calling in North America.
    - From my end, i am still not able to make phone calls. This is ridiculous.
    - i reached out to Dino F 5 days ago and still did not hear back from him. i believe i explored too many paths to try and Incident: 191108-020135, and with the current crisis, i need a phone that works. a phone i can rely upon to do my job.

    Can someone in higher management at Razer please get back to me? This case started in Nov 2019 (!!)
     
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