Incoming SMS issues Razer Phone 2 & Total Wireless

Discussion in 'Mobile' started by TotalRazer, Sep 4, 2019.

  1. TotalRazer

    TotalRazer New Member

    This was supposed to be a response to the Suggestions for people with provisioning issues post, but the topic has been closed. https://insider.razer.com/index.php?threads/suggestions-for-people-with-provisioning-issues.48244/

    https://insider.razer.com/index.php?threads/suggestions-for-people-with-provisioning-issues.48244/

    Sept Update: This problem still exists. Incoming text messaging quits working.
    But I may have answers...

    I've resorted to writing letters. Total Wireless general tech support is horrific, however, if you can get to a Corporate Support agent, they will help.

    It's taken 3 letters, and then waiting nearly a month for a reply to each. But when you do get a reply, it's from a Corporate Support representative. After the call today, I have new information to report.

    Maybe this will help others.


    What's the issue?

    Indeed, the issues seems to be a provisioning error. Upon my insistence, Total Wireless provided the provisioning information used to associate the phone to the TW network. This includes the CDMAless provisioning code that has been rumored to be necessary.

    Provision Name:
    R20 Tier VZ footprint only

    Provision Code:
    Wholesale CDMAless feature


    So... Why is this happening?
    According to the TW representative that I spoke with, the issue is being caused by a provisioning reset that is occurring each month at the automatic billing cycle. Basically, when the TW service renews, the provisioning is reset on the phone and text message quits working.

    I was advised there is no current resolution to the problem, but that they are aware of it and working on it. The rep advised for me to reboot the phone after the billing cycle and once text messaging quits -- you know, as a means to test to see if they've yet corrected the issue :rolleyes:
     
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