[Insider] CES 2016 Appreciation Event

Discussion in 'News and Announcements' started by technokat, Jan 12, 2016.

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  1. Psyjin

    Psyjin Well-Known Member

    Oh nooooo. The battery isn't replaceable anymore? My Ouroboros battery died in about 2 years and the mouse became unusable but the battery was super easy to replace - just pop in a rechargeable AA eneloop. I'm upgrading to a Mamba too :slightly_sad:
  2. Krogalik

    Krogalik New Member

    I apologize for any mistakes English is not my native language.
    And here is my short story with Razer's sale CES 2016. I was working and I had just a phone to shopping. Shortly before 10am (sale in the Europe) I added BlackWidow Chroma Stealth to the basket and copied my discount code. About 10 added code and wow! the price decreased. Quickly completed the data for shipment and chose PayPal payment. In PP page I had error occurred payments ( :frown_: ) and returned to the Razer page. I tried to buy again, but appeared inscription - Your code has already been redeemed. OK I did not care too much because I thought, just finish the payment later. After returning home I checked the order, I had an order number and status "Order Pending Payment " wanted to finish the payment, and here the first surprise - there is no such a button! In most stores where I bought there was an option to complete order. I wrote to RazerStore support with my problem. Second surprise came on Monday with the standard response to ordered again (sic!). I wrote I could not use the code again and only wants to complete the order, because I have an order number, etc. The answer came on Wednesday once again to the standard that "The CES 50% discount code is no longer valid.We regret for any inconveniences on your side. We do receive many feedback regarding similar issue and Razer is always working towards improving its service for customers."
    Yesterday came the final answer " When you placed your order via PayPal, you should be redirected to your PayPal account to authorize the charge.
    Thank you for your time and support. Normally in such situation you will have to place a new order but in your case even if we provide you with a new code it will be not accepted because the CES promotion has already ended."

    I don't understand why Razer don't have the option to complete payment?
    I have the order number, in the basket keyboard have the price reduced. Why I can't transfer money by Paypal/Bank transfer quoting the title of no. order or a similar option.
    I was disappointed and rather I do not buy BlackWidow for the full price, because price is too high. In the last year they had similar problems and just see how they work on improving their service o_O -better generate next numbers of empty orders.
  3. GameGH0ST

    GameGH0ST Active Member

    Lololol yeah that happens all the time.
  4. kensoon89

    kensoon89 Member

    hope this will continue next year~~~and thanks to razer~~
  5. BokharsonTheOnly

    BokharsonTheOnly New Member

    Nah mate, I already got them. They are already in use:)
  6. Sichr

    Sichr New Member

    Yep. To have only one single option that is also almost the most expensive one that even exists truly sucks.
  7. Quailstick

    Quailstick Well-Known Member

    Still fighting for my order. Placed it fine and the order got canceled for no reason a bit more than a week ago. Contacted support and was told that they can't replicate the issue and to reorder it. When I asked again about the 50% off was told that it only took place during the sale. Just going around in circles and when it takes a rep more than 4 days to reply.... Sucks. Even tried calling
  8. Irenicussss

    Irenicussss Member

    Sorry man.
  9. lisat

    lisat Member

    Did you happen to order more than 1 item during the sale?
  10. busCoralPinkhead549

    busCoralPinkhead549 New Member

    R.I.P I missed those sales ;-;
  11. Chaos_21

    Chaos_21 New Member

    I missed this, when are they doing this again?
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