Installing Razer Synapse software breaks my webcam? | Razer Insider

Installing Razer Synapse software breaks my webcam?

  • 24 March 2022
  • 1 reply
  • 22 views
B
Hi,

I have the following Razer devices:
Headset: Razer Kraken Ultimate
Mouse: Razer Naga Trinity
Keyboard: Razer BlackWidow Ultimate

My webcam is a Logitech C922 PRO.

ISSUE - When I install Razer Synapse software, my webcam stops working.
It comes up in Windows device manager with the following error: The device cannot start. (Code 10)

If I uninstall Razer Synapse and restart, then my webcam begins working again.

But if I re-install Razer Synapse, then once again it will stop working. So I can re-produce the issue by installing Razer Synapse.



Any ideas, thoughts?
It seems that Razer Synapse might be blocking the drivers for my webcam or something?

NOTE - I tried looking for webcam drivers manually on Logitech's site, but they only have a software app for their devices, and when I installed it, it doesn't even recognize the web cam is plugged in when the issue is occurring due to Razer Synapse. So no luck there.
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1 Reply

R
I appreciate your effort in searching for a possible solution with Razer Synapse. It's highly likely a software issue. Please gather your Synapse logs with the help of this guide and send them to me via PM. You can use Google Drive to attach the files.

Thread locked to curb the conversation to PMs.
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