integrated camera not found | Razer Insider

integrated camera not found

  • 15 August 2020
  • 8 replies
  • 22 views

hello I've been trying to contact support but no one answers yet, I'm all out of options I need this camera to work for school zoom meetings etc, all of a sudden my integrated webcam is not found. I check my device manager and it is not listed can anyone please assist me. I've spoken to three Microsoft technical support employees and said they couldn't help and the manufacturer can saying its a hardware issue. Heres an image of my issue.

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8 Replies

I have the exact same issue and with school coming up I would like to have it solved as well.
man im having the same problem
Me too - doesn't even show in the Device Manager
I am having the same problem too. I have tried everything as well contacted support many times and no help. I need it for zoom class ASAP!
Spoiler - this didn't work for me but maybe it does for you?
Just been chatting with support, they are suggested updating Bios firmware to latest version 1.08 via this site: link: http://drivers.razersupport.com//index.php?_m=downloads&_a=view&parentcategoryid=766&pcid=765&nav=0,350,765&_ga=2.62822569.425466827.1598641474-1624285500.1596151509

Then check for windows update. Update it to windows version 2004

Afterwards run this app https://www.intel.com/content/www/us/en/support/detect.html
and update all your intel drivers
Hey I had the same issue and I just fixed it. Here are my steps:

- Updated the Intel drivers as BennyZ-YVR suggested above (the BIOS firmware didn't work for me).
- Typed Device Manager into the start button search bar and opened the Device Manager.
- Clicked on 'Cameras', and right clicked on 'USB Camera', went to properties.
- Found that the device had been disabled, enabled it by clicking the button.
- Camera now works.

Perhaps this will work for you guys.

My model is: Razer Blade 15” Base (2020) | RZ09-0328
Update: Wins10 Home edition just pushed a big software update (version 10.0.19041). The camera and microphone now works.

Goodluck
Spoke too soon. Camera not working again same as before. No camera listed in the device manager.
#PLEASEHELPRAZER