Introducing the Razer Support Board

Discussion in 'Razer Support' started by Razer.WolfPack, Apr 3, 2018.

  1. Razer.WolfPack

    Razer.WolfPack Community Specialist Staff Member

    Insider-1200x675.jpg

    Dear Insiders,

    Razer Insider has come a long way and we’d like to thank all that have supported us right from the start. We’ve grown in a crazy amount of time – we’ve celebrated hitting 500k fans middle of last year, and we’re now almost 750k subscribers strong.

    We’ve ran a crazy amount of stuff here, we’ve done monthly What’s In Your Bags, we’ve done some pretty cool giveaways from special in-game codes, to hardware, to even integrating zSilver rewards. Our staff members and growing list of community mods have been doing their best to ensure this little place stays fun and conducive for discussions. We’re hearing all the different feedback from our fans, and we agree we can do more. And we want to do more.

    Since the start of the year, we’ve taken a long hard look at Razer Insider on how we can do more to serve our community, and I’d like to detail a couple of changes we’ll be making, starting with one of the biggest changes (and a gradual one) that you’ll see.

    Ramping up on support on Insider

    “Insider is not a support forum?” We were honestly not ready for this back then. We're excited to say, now we are.

    This is something we’ve looking to ramp up for years. We’ve rolled out Live Chat support (US/Canada) in 2017, and we’re staffing up to reduce wait times on tickets and beefing up our knowledge database for when shit happens. We know it happens, and we understand we haven't always been on-point in helping out. Internally I am proud to say, as we’ve made really significant improvements in this area (more details to follow), and this year, we’ve trained support agents dedicated to addressing technical issues on Razer Insider… and more.

    We’ll be slowly making changes to how Insider will look, from threads to even status indicators (and filters) to differentiate support threads and general discussions. Keep a lookout for them, and as always, we appreciate the feedback.

    This effectively expands the range of options our fans have when it comes to technical assistance, from logging a ticket on http://www.razersupport.com, to reading our knowledge base, to initiating a live chat right down to dropping a thread on the Support section on Razer Insider.

    Razer Insider should still remain a fun place to hangout

    We hope the little giveaways and interactions you’ve had on Razer Insider had been awesome so far. We want to be able to continue to reward fans for participating and to spread the good word for us about how awesome our community is. Our community team is hard at work looking at more zSilver achievements, and working with more partners to run more exclusive giveaways. We’ve recently welcomed some new staff and you’ll see them around more often as they look to keep the forums in tip-top condition.

    A mobile app???!?

    Our community mods have recently been checking out what we’ve been working on the past few months. We’re putting in the final polish and our Android users should be able to check out our own Razer Insider mobile app, with features streamlined for a faster interactive experience. Keep a lookout for it!

    That’s it for the state of Insider for now, we thank you for your continuous support and we’re committed to make sure that this remains the coolest hangout spot for all our Razer fans. Do let us know what you think and what you’ll like to see on Insider in this thread.

    Love, Team Razer.
     
    FloraWo, OhZoro, JeckNoise and 317 others like this.
  2. andrester7

    andrester7 Member

    Good luck as always team, you're always working to make our community better!
    You have my support for all the projects!
     
  3. Pentalobe

    Pentalobe Active Member

    Wow! Way to come out and attack the #1 complaint against Razer head-on!

    I'll be looking forward to see how this shakes out in the Church of Internet Consensus. If the supernerds have positive feedbacks (not just the fanbois and shills) this will be really wonderful.

    Because everybody asks about my razer laptop and I always say "yeah, it looks nice, BUT!"... Razer should be a "no-buts" company.
     
  4. MS_OLDHORSE

    MS_OLDHORSE Well-Known Member

    wow, finally a support forum
     
  5. FrozenFireVR

    FrozenFireVR Active Member

    Yay! :3 Here's my first complaint...

    The featured banner only shows 4 of the featured threads.
    Several Insider Achievements have a non-functional 'Convert to zSilver' button.
     
    Last edited: Apr 3, 2018
  6. PT.Singer

    PT.Singer Well-Known Member

    Ok, gotta go change my sig. ;)
     
  7. This is great news! Its hard not to merge forums and support these days. Especially when a lot of people don't think to sign up for forums until they have a problem; I know I'm guilty of it. I've stuck around because it is a cool place to hang out. The mods and forum-goers are all friendly. I don't see any name calling going on here and I've run into some genuinely helpful members here.
     
  8. BlutigEisbar

    BlutigEisbar Active Member

    I still really believe a mobile app version of Razer Insider isn't needed :worried: It scales so well already but I hope it changes my mind once it launches! :rocket:
     
  9. FiszPL

    FiszPL Well-Known Member

    Great news, and a insider mobile app is also awesome.
     
  10. adcbsg

    adcbsg Active Member

    have noticed the 4-feature for awhile now. just to make it a little more challenging to grind out those zSilvers i suppose! :)

    have never had issues with the Convert button, tho. Hmm...
     
  11. Whenever I sign up to Razer Insider in my phone's browser, the mobile version is not that comprehensive and detailed unlike the web version one where you can see your alerts and the rewards tab. It's really a good thing for Razer to create an app for this. This forum is really great and adding the support forum is a good thing for the Razer savvys out there like me who gets into troubleshoots once in a while. Great job, Razer! :)
     
  12. Lenox.J.Low

    Lenox.J.Low Member

    It good to hear that
     
    X4vier, BrianRevy, sirludo and 20 others like this.
  13. Nice! Easy solution now for hardware and software problems.
     
  14. gavriee

    gavriee Active Member

    Awesome! Thanks for the update! This is really interesting since more and more people are complaining due to the time it takes to reply on other ways to contact Razer Support. Looking really forward to more updates for Razer Insider to be more transparent. And information regarding future things. We weren't really fully informed on the price hike updates on rewards before, and now I'll be looking forward to more updates. Thanks! All the love
     
  15. 0V3R_K1LL

    0V3R_K1LL Well-Known Member

    Hope it will be easier to talk to people about Warranty and other support related activities.
     
    X4vier, connection33, Zekkee and 25 others like this.
  16. DRIFT_IT

    DRIFT_IT Well-Known Member

    So people who used to post replies on the line of, Insider is not a support forum can now basically suck it. :stuck_out_tongue_winking_eye:
     
  17. iobhuva

    iobhuva Well-Known Member

    Good luck. Would really appreaciate notifications on mobile. Great job!
     
  18. OneTreadLife

    OneTreadLife Well-Known Member

    Alright, some good news and ideas! Cannot wait to see the execution and results.
     
  19. Damien1P

    Damien1P Member

    A mobile app would be nice
     
    itko99, X4vier, Nilremagl and 14 others like this.
  20. ThirdDegreePun

    ThirdDegreePun Well-Known Member

    Amazing changes guys, I'm so proud of how much you've been evolving and growing from feedback, and morphing to suit the needs of gamers. I look forward to being able to try help out here on the forums even more and to never have to read or write that cursed sentence again. The app is another great addition!

    Looking forward to all that you guys are doing in the future, and to more fans and users as we take over the world
     
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