Introducing the Razer Support Board

lolmop103 · Apr 5, 2018

That is a great idea the insider app for android

J017Rogue · Apr 5, 2018

Thank goodness - this will do away with all the "my X doesn't work - i'm mad" posts and enable more "razer is lyf" posts.

brian.edition · Apr 5, 2018

Razer.WolfPack said: ↑

Dear Insiders,

Razer Insider has come a long way and we’d like to thank all that have supported us right from the start. We’ve grown in a crazy amount of time – we’ve celebrated hitting 500k fans middle of last year, and we’re now almost 750k subscribers strong.

We’ve ran a crazy amount of stuff here, we’ve done monthly What’s In Your Bags, we’ve done some pretty cool giveaways from special in-game codes, to hardware, to even integrating zSilver rewards. Our staff members and growing list of community mods have been doing their best to ensure this little place stays fun and conducive for discussions. We’re hearing all the different feedback from our fans, and we agree we can do more. And we want to do more.

Since the start of the year, we’ve taken a long hard look at Razer Insider on how we can do more to serve our community, and I’d like to detail a couple of changes we’ll be making, starting with one of the biggest changes (and a gradual one) that you’ll see.

Ramping up on support on Insider

“Insider is not a support forum?” We were honestly not ready for this back then. We're excited to say, now we are.

This is something we’ve looking to ramp up for years. We’ve rolled out Live Chat support (US/Canada) in 2017, and we’re staffing up to reduce wait times on tickets and beefing up our knowledge database for when shit happens. We know it happens, and we understand we haven't always been on-point in helping out. Internally I am proud to say, as we’ve made really significant improvements in this area (more details to follow), and this year, we’ve trained support agents dedicated to addressing technical issues on Razer Insider… and more.

We’ll be slowly making changes to how Insider will look, from threads to even status indicators (and filters) to differentiate support threads and general discussions. Keep a lookout for them, and as always, we appreciate the feedback.

This effectively expands the range of options our fans have when it comes to technical assistance, from logging a ticket on http://www.razersupport.com, to reading our knowledge base, to initiating a live chat right down to dropping a thread on the Support section on Razer Insider.

Razer Insider should still remain a fun place to hangout

We hope the little giveaways and interactions you’ve had on Razer Insider had been awesome so far. We want to be able to continue to reward fans for participating and to spread the good word for us about how awesome our community is. Our community team is hard at work looking at more zSilver achievements, and working with more partners to run more exclusive giveaways. We’ve recently welcomed some new staff and you’ll see them around more often as they look to keep the forums in tip-top condition.

A mobile app???!?

Our community mods have recently been checking out what we’ve been working on the past few months. We’re putting in the final polish and our Android users should be able to check out our own Razer Insider mobile app, with features streamlined for a faster interactive experience. Keep a lookout for it!

That’s it for the state of Insider for now, we thank you for your continuous support and we’re committed to make sure that this remains the coolest hangout spot for all our Razer fans. Do let us know what you think and what you’ll like to see on Insider in this thread.

Love, Team Razer.
Click to expand...

I mentioned to create an app earlier this year and wow, I feel heared....

BiutifulSea · Apr 5, 2018

I Team Razer

evilchargerfan · Apr 5, 2018

hiring? i'll join the team.

iubjaved · Apr 5, 2018

A dedicated website for support, great idea.

Srnity · Apr 5, 2018

That is completely amazing!! Honestly since my first Razer purchase, I've been hooked. It will be great to see people get the help they need from the Community without someone saying that dreaded sentence. The app I cannot wait to see how it is going to be. Hopefully it wont' get me in trouble at work (hehe)

Keep up the amazing work, Razer!!

evilchargerfan said: ↑

hiring? i'll join the team.
Click to expand...

If they are hiring you, they better hire me too

njbmartin · Apr 5, 2018

Razer.WolfPack said: ↑

Dear Insiders,

Razer Insider has come a long way and we’d like to thank all that have supported us right from the start. We’ve grown in a crazy amount of time – we’ve celebrated hitting 500k fans middle of last year, and we’re now almost 750k subscribers strong.

We’ve ran a crazy amount of stuff here, we’ve done monthly What’s In Your Bags, we’ve done some pretty cool giveaways from special in-game codes, to hardware, to even integrating zSilver rewards. Our staff members and growing list of community mods have been doing their best to ensure this little place stays fun and conducive for discussions. We’re hearing all the different feedback from our fans, and we agree we can do more. And we want to do more.

Since the start of the year, we’ve taken a long hard look at Razer Insider on how we can do more to serve our community, and I’d like to detail a couple of changes we’ll be making, starting with one of the biggest changes (and a gradual one) that you’ll see.

Ramping up on support on Insider

“Insider is not a support forum?” We were honestly not ready for this back then. We're excited to say, now we are.

This is something we’ve looking to ramp up for years. We’ve rolled out Live Chat support (US/Canada) in 2017, and we’re staffing up to reduce wait times on tickets and beefing up our knowledge database for when shit happens. We know it happens, and we understand we haven't always been on-point in helping out. Internally I am proud to say, as we’ve made really significant improvements in this area (more details to follow), and this year, we’ve trained support agents dedicated to addressing technical issues on Razer Insider… and more.

We’ll be slowly making changes to how Insider will look, from threads to even status indicators (and filters) to differentiate support threads and general discussions. Keep a lookout for them, and as always, we appreciate the feedback.

This effectively expands the range of options our fans have when it comes to technical assistance, from logging a ticket on http://www.razersupport.com, to reading our knowledge base, to initiating a live chat right down to dropping a thread on the Support section on Razer Insider.

Razer Insider should still remain a fun place to hangout

We hope the little giveaways and interactions you’ve had on Razer Insider had been awesome so far. We want to be able to continue to reward fans for participating and to spread the good word for us about how awesome our community is. Our community team is hard at work looking at more zSilver achievements, and working with more partners to run more exclusive giveaways. We’ve recently welcomed some new staff and you’ll see them around more often as they look to keep the forums in tip-top condition.

A mobile app???!?

Our community mods have recently been checking out what we’ve been working on the past few months. We’re putting in the final polish and our Android users should be able to check out our own Razer Insider mobile app, with features streamlined for a faster interactive experience. Keep a lookout for it!

That’s it for the state of Insider for now, we thank you for your continuous support and we’re committed to make sure that this remains the coolest hangout spot for all our Razer fans. Do let us know what you think and what you’ll like to see on Insider in this thread.

Love, Team Razer.
Click to expand...

Ever since Insider went live, there has always been threads created asking for help one way or another, and it's definitely been a challenge for us Insider moderators to redirect everyone to Razer Support and close threads asking for help.

I'm really glad Razer is embracing that Insider is one of the most preferred places people go to for support for a number of reasons... it's the closest thing to live support and sometimes other users have had a similar experience and are able to help out.

Ayush-Coleworld · Apr 5, 2018

This is amazing. The team has put a great effort and reached here, the insiders will surely be an asset to build more strong. And really happy on what you have done and achieved till now.
Looking forward for the mobile app and lots.

Vicious12 · Apr 5, 2018

This site is too slow when login.(any web browser)
I wish mobile app is better.

Gibson7 · Apr 5, 2018

J017Rogue said: ↑

Thank goodness - this will do away with all the "my X doesn't work - i'm mad" posts and enable more "razer is lyf" posts.
Click to expand...

haha, same feeling. thank goodness.

xenonexia · Apr 6, 2018

Awesome!! That'll be so perfect! Thank you all so much!

NebulaMask · Apr 6, 2018

Horray for improvements!

vampirivan · Apr 6, 2018

oh, finally. this mean also more speedy reply from support?

gortix · Apr 7, 2018

Yeah, support forum.

Joikansai · Apr 7, 2018

Razer.WolfPack said: ↑

Dear Insiders,

Razer Insider has come a long way and we’d like to thank all that have supported us right from the start. We’ve grown in a crazy amount of time – we’ve celebrated hitting 500k fans middle of last year, and we’re now almost 750k subscribers strong.

We’ve ran a crazy amount of stuff here, we’ve done monthly What’s In Your Bags, we’ve done some pretty cool giveaways from special in-game codes, to hardware, to even integrating zSilver rewards. Our staff members and growing list of community mods have been doing their best to ensure this little place stays fun and conducive for discussions. We’re hearing all the different feedback from our fans, and we agree we can do more. And we want to do more.

Since the start of the year, we’ve taken a long hard look at Razer Insider on how we can do more to serve our community, and I’d like to detail a couple of changes we’ll be making, starting with one of the biggest changes (and a gradual one) that you’ll see.

Ramping up on support on Insider

“Insider is not a support forum?” We were honestly not ready for this back then. We're excited to say, now we are.

This is something we’ve looking to ramp up for years. We’ve rolled out Live Chat support (US/Canada) in 2017, and we’re staffing up to reduce wait times on tickets and beefing up our knowledge database for when shit happens. We know it happens, and we understand we haven't always been on-point in helping out. Internally I am proud to say, as we’ve made really significant improvements in this area (more details to follow), and this year, we’ve trained support agents dedicated to addressing technical issues on Razer Insider… and more.

We’ll be slowly making changes to how Insider will look, from threads to even status indicators (and filters) to differentiate support threads and general discussions. Keep a lookout for them, and as always, we appreciate the feedback.

This effectively expands the range of options our fans have when it comes to technical assistance, from logging a ticket on http://www.razersupport.com, to reading our knowledge base, to initiating a live chat right down to dropping a thread on the Support section on Razer Insider.

Razer Insider should still remain a fun place to hangout

We hope the little giveaways and interactions you’ve had on Razer Insider had been awesome so far. We want to be able to continue to reward fans for participating and to spread the good word for us about how awesome our community is. Our community team is hard at work looking at more zSilver achievements, and working with more partners to run more exclusive giveaways. We’ve recently welcomed some new staff and you’ll see them around more often as they look to keep the forums in tip-top condition.

A mobile app???!?

Our community mods have recently been checking out what we’ve been working on the past few months. We’re putting in the final polish and our Android users should be able to check out our own Razer Insider mobile app, with features streamlined for a faster interactive experience. Keep a lookout for it!

That’s it for the state of Insider for now, we thank you for your continuous support and we’re committed to make sure that this remains the coolest hangout spot for all our Razer fans. Do let us know what you think and what you’ll like to see on Insider in this thread.

Love, Team Razer.
Click to expand...

Hi support team, can you help me stocking TB3 2M active cable for germany store? Need it for my setting, how can US store always have it on stock while EU is still on notify me like I think forever?

Deathstroke1x · Apr 8, 2018

Thank you for always working to make our community better

XBrooksX13X · Apr 8, 2018

very interested in a mobile app

kajira · Apr 8, 2018

BlutigEisbar said: ↑

I still really believe a mobile app version of Razer Insider isn't needed It scales so well already but I hope it changes my mind once it launches!
Click to expand...

I disagree completely! Trying to use the regular site on my phone is a nightmare, I can't see my profile avatar and can't use the mod features at all. Not to mention having photos not quite work right. I'm so happy to have the mobile app incoming, even more so now since we've been able to test it out.

Datrat · Apr 9, 2018

Your support has always had my back when I have had to contact them the 3 or 4 times.
Side note; when is the Kraken 7.1 v2 supported on synapse 3? I am not able to edit any settings through either Synapse 2 or Synapse 3 and it might be fixed when it is truly supported.

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Introducing the Razer Support Board

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