Is there a way to return a headset from my online order for a cheaper model?

Discussion in 'Razer Support' started by Asmodeus315, Feb 17, 2021.

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  1. Asmodeus315

    Asmodeus315 New Member

    So I just recently made an order of 2 Razer Krakens, one of the pink quartz for my girlfriend, and one of the kraken ultimate for myself. I’m pretty new to the gaming headset world and so I was not aware that the Kraken Ultimate model is not really compatible for ps4. I wanted to know if there was a way that I can return or exchange the Kraken Ultimate for the cheaper ps4 compatible model?
  2. Razer.Caziel

    Razer.Caziel I am the Lightbringer Staff Member

    You will have to return the Kraken Ultimate for a refund if it is still within the refund period. Please send me the serial number and a copy of the proof of purchase. I'll take care of the rest.

    *Thread locked to curb the conversation to PMs.
    Asmodeus315 likes this.
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